FREQUENTLY ASKED QUESTIONS

Q. What channels are included in the Cox Family Package?
A. The Family Package includes channels offered in the Limited Basic tier, such as ABC, CBS, NBC, Fox, PBS and UPN as well as:

In addition to basic service, you get the following channels, all for $36.50 per month.   Disney Channel Boomerang EWTN Headline News GSN TBN Home & Garden TV Discovery Kids   Nickelodeon National Geographic Channel   Sprout DIY (Do It Yourself) Network   Discovery Science Weatherscan

Q. Why aren’t there any sports networks in the Family Package?
A. With the broadcast channels that are available in the Family Package, customers have access to a wide array of sports programming. Broadcast networks also carry a variety of other sports including NBA, NCAA Men’s & Women’s College Basketball Tournaments, MLB, etc. throughout the year. For example, more than 80 percent of NFL games this season were shown on broadcast networks. In addition, Cox is doing our best to keep the cost of the Family package low and sports networks are some of the most expensive. Plus, families might find some of the programming on certain sports networks objectionable.

Q. Why can’t I have the Family Package in my living room and Cox Digital Cable in my bedroom?
A. All televisions in the home are subject to the restrictions of the Family Package. Customers will be unable to select alternate or additional programming tiers throughout the home due to technical limitations. Subscription to this package requires that we filter Expanded Basic and digital channels from entering your home.

Q. Why can’t I access On DEMAND if I subscribe to the Family Package?
A. On DEMAND is a feature of Cox Digital Cable. Therefore, you must subscribe to digital cable in order to enjoy the On DEMAND line up.

Q. Why can’t I purchase premium networks with the Family Package?
A. Premium networks are a feature of Cox Digital Cable. Therefore, you must subscribe to digital cable in order to enjoy premium channels.

Q. Why can’t I access more HD programming with the Family Package?
A. Customers can purchase the HD broadcast package, which carries many popular sports, comedies and dramas carried on the broadcast networks. Other HD networks carry programming that does not fit within the content guidelines of the family package, or require purchase of the standard definition channel (e.g. must have ESPN to receive ESPN HD, TNT to receive TNT HD, etc.) Most of these channels are included in our Expanded Basic Tier. Cox built the Family Package around networks that carry little to no objectionable programming and many of the HD networks do not meet that standard.

Q. Why can’t I subscribe to Cox DVR service with the Family Package?
A. Because DVR from Cox is a service of Cox Digital Cable, customers who do not subscribe to digital will not have access to DVR.

Q. Can I subscribe to Paquete Latino with the Family Package?
A. No. Because Paquete Latino is an extension of Cox Digital Cable, you must subscribe to Cox Digital Cable in order to access the programming. All televisions in the home are subject to the restrictions of the Family Package, so customers cannot select alternate or additional programming tiers for televisions throughout the home.

Q. How much does the package cost?
A. The tier is available for $36.50.

Q. Do I have to buy additional equipment to have the Cox Family Package?
A. You must have a cable TV receiver to receive the family tier. The rental cost of one receiver is included in the package price of $36.50. Additional receivers may be leased for $4.50/month each, or you can choose to receive Limited Basic service only by hooking the cable directly to your television set.

Q. Will I be charged a service fee to downgrade to the Family Package?
A. Yes. Cox charges $19.99 for a trip charge. A technician must visit your home to install a device that filters out expanded and digital services.

Q. Is the Family Package included in any of the Cox Connection Bundles?
A. No. Our three-product bundles do not include the Family Package. You may not substitute the Family Package for digital cable in any Cox Connection Bundle.

Q. Why isn’t Cox advertising the Family Package?
A. Cox feels that digital cable is the best, most secure option to control the television programming shown in your home. Parents and caregivers can block any unwanted programming simply by using the Cox Digital Cable remote. Programs may be blocked by rating, title or channel. Therefore, we will continue to actively promote the best option.

Q. Isn’t this just a reaction to the FCC cracking down on cable companies?
A. No. Cox is committed to providing a family based alternative with programming suitable for children.

Q. Don’t I already have access to parental controls?
A. All Cox Digital Cable subscribers can use their digital cable remote controls to block unwanted programming from entering their homes by simply setting a PIN number. Customers can completely block specific channels, limit television access by time of day, restrict viewing by program rating and prevent iN DEMAND pay-per-view purchases. We recommend consumers upgrading to Digital Cable for the most advanced, highly secure parental controls available. For detailed information on channel blocking, visit www.cox.com/takecharge.

Q. Where can I find more information on keeping unwanted television shows out of my home?
A. Cox has made it easy for parents to find information and instructions on how to block unwanted programming from their homes. By visiting www.cox.com/takecharge, you can access an array of information and step by step instructions on parental controls and communications safety.

Q. How can digital cable customers block programming?
A. Digital receivers provide advanced parental control capabilities. These receivers allow you to block programs by:

·         Channels - You can select one or more channels to block. Once you do, the channel(s) will be blocked at all times unless viewing is authorized by the use of a Personal Identification Number (PIN) that you create.

·         TV Ratings - You can block all programs that have received a certain TV rating(s). Be aware that some programs, such as live sports events, newscasts and public affairs programs have not been assigned ratings.

·         MPAA (Motion Picture Association of America) Movie Ratings - You can block all films that have received a certain movie rating(s). Premium channels like HBO and Showtime air unedited movies that carry the original MPAA movie ratings.
Visit www.cox.com/takecharge for comprehensive information.

Q. What is Take Charge?
A. Take Charge! Smart Choices for Your Cox Digital Home is a community outreach program developed by Cox Communications, Inc., to empower parents and care givers to manage their children’s access to mass media content. Launched in August 2004, the initiative strives to increase customers’ awareness and use of the parental controls and filtering tools already available on their cable and Internet services.

Q. Why did Cox launch this program?
A. According to new research from Cox, 85% of American parents are concerned about the images their children see on TV programs and web sites. Parents say they want help managing their family’s mass media exposure. Cox Communications responded by creating an easy-to-use Take Charge! program.

Q. What does the program include?
A. Program components include a comprehensive website (www.cox.com/takecharge) with links to helpful tools and websites, a free resource guide and local educational activities within Cox communities. Parents can learn about Internet safety and using parental controls on their Cox services. Cox’s Take Charge! also helps parents easily identify family-friendly content and make the best choices about their children’s access TV and the Internet.

Q. What is the address for the website?
A. www.cox.com/takecharge

Q. What kind of materials can I find on the website?
A. The website (www.cox..com/takecharge ) includes instructions on how to use the parental control tools already available to Cox customers. It also includes an interactive quiz to help parents determine how concerned they should be and links to great content online and educational programming on cable. There is also a special section for parents, kids and teens with content appropriate for each audience.

Q. Who is the Take Charge! spokesperson?
A. John Walsh, the tireless crusader for victims’ rights and missing children and host of America’s Most Wanted, joined Cox to educate parents about how to manage their children’s exposure to mass media. He will host public service announcements on finding great tools and resources for effectively managing content.

Q. Isn’t cable television part of the problem? There is so much garbage on TV!
A. While you may find some material on television questionable for your family, there is also an extensive amount of family friendly content. Cox believes in a customer’s right to choose the programming that is right for them and provides the necessary technology to block programming that you don’t want your family to see. With Take Charge!, Cox helps you take charge of the content that enters your home and helps you identify the ways you can protect your family from questionable content.

Find out more about Cox Digital Cable, high-definition and DVR services from Cox!