Press Releases

For Immediate Release:

December 22, 2008

Contact:
Laurie White, Tidewater Community College Media Relations: 757-822-1085
lwhite@tcc.edu
or
Felicia Blow: 757-222-8432
felicia.blow@cox.com
or
Leigh Woisard: 757-222-8496
leigh.woisard@cox.com

Tidewater Community College (TCC) & Buisinesses Craft Customer-Service Certificate

Program responds to business need for customized, entry-level staff

Hampton Roads, VA — Tidewater Community College, Canon ITS, Cox Communications and Cegedim Dendrite have teamed up to address a demand for customized communications support staff.

The team has developed a customer-service certificate program that opens the door for entry-level employees who can advance into career tracks such as sales, call-center and technical support positions.

Well suited for people returning to the workforce, as well as recent high school graduates, the program starts with 12 core credit hours covering topics from keyboarding to customer service management. Students can take the entire core credits in one semester or spread the classes out over two to three semesters.

Completing the core classes – offered on Fridays and Saturdays at TCC’s Chesapeake Campus – guarantees participants an interview with at least one firm. Companies then decide on hiring and what opportunities they will offer for advanced training.

To earn the 24-credit certificate, students then take 12 credits of elective classes that can be customized per employer.

Career opportunities include account services representative, customer service representative, sales representative, service information representative and technical support representative.

For more information on the Career Studies Certificate in Customer Service, call TCC's Information Center, 822-1122, or visit the web site, www.tcc.edu.

About Cox Communications

Cox Communications is a multi-service broadband communications and entertainment company with more than 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com. In Hampton Roads, Cox has more than 400,000 basic cable subscribers.

About Tidewater Community College

Celebrating its 40th year, Tidewater Community College - the largest provider of higher education and workforce development services in Hampton Roads - enrolls nearly 40,000 students and has the second largest undergraduate student body in Virginia. The 23rd highest associate-degree producer in the nation and the 35th largest community college, TCC is among the 20 fastest-growing large two-year institutions in the United States. Founded in 1968 as a part of the Virginia Community College System, the college serves the South Hampton Roads region with campuses in Chesapeake, Norfolk, Portsmouth and Virginia Beach as well as the TCC Jeanne and George Roper Performing Arts Center in Norfolk’s theater district, the Visual Arts Center in Olde Towne Portsmouth and a regional Advanced Technology Center in Virginia Beach. Forty-six percent of the region’s residents attending a college or university in Virginia last fall were enrolled at TCC. For more information, visit www.tcc.edu.

Customer Testimonials

I have been very satisfied with my telephone, Internet access and cable TV from Cox. They are reasonably priced and very effecient at what they do. On the rare occasions I have problems with my computer they are always able to provide a solution. The quality of their service and services is unrivaled.

Bonnie B.
Norfolk, VA
Let me start by saying Cox is top of the line. Their 24 hour support has helped me many times over the years. No matter how hard to figure out what was going on, they made sure I was completely satisfied before getting off the phone. This goes for the cable and internet service. Thanks again Cox!!!

Robert J.
Portsmouth, VA
We have the bundle package and the service and quality are outstanding. The high speed internet is wonderful especially for telecommuting.

Jim D.
Virginia Beach, VA
I think Cox is great and their techs are always there if I ever have a question or need help to fix a problem.

Elaine D.
Virginia Beach, VA
We love Cox on demand movies. The price is the same as any video store and with the price of gas these days it saves that trip to the video store.

Trish M.
Virginia Beach, VA
We have been very pleased with all of our Cox services. Every time we have called for help you are there.Thanks for taking such great care of your customers. We have telephone, cable and highspeed internet with you. One great service and one bill.Thanks and God bless.

Gloria B.
Chesapeake, VA
I have never had a problem with online services with Cox. I wish more companies could be like them.

Jeffrey M.
Virginia Beach, VA
I love my Cox services. I have digital cable, phone and high speed internet. I have been pleasantly suprised at how rarely the cable or internet goes out. The internet is very fast which I love:) It makes doing business, playing games or surfing the web, easy and enjoyable. Thank you Cox.

Paula H.
Norfolk, VA
I love Cox Cable and the DVR service is the BEST! Program it once and never miss a show. We moved last year and the Cox guy worked with me to ensure that I kept my same box so I would not have to reprogram a new one with all the shows. Seems like a small thing but everyone in the family was happy the transition was so easy!
Julie A.
Williamsburg, VA
I highly recommend that all Cox high speed internet users take advantage of the new McAfee security package... McAfee Security has excellent features and runs in the background without slowing down your computer operating system.

Paul D.
Chesapeake, VA