We understand that sometime things just don't go the way we would like them to. Troubleshooting cable installation is no different. But we are here to help! First, ask yourself the following questions: Is the problem affecting more than one cable outlet? Is the problem occurring on one channel only? If you answered no to either of these questions, great, you may be able to avoid a service call by giving the following basic troubleshooting steps a try! However, don't worry, even if you answer yes to either of the questions, we are still here to help - just give us a call at 757-222-1111 and we will get you hooked up in no-time.
STEP 1
Confirm that...
the channel selector on the TV AND VCR is on the appropriate channel if you have a Cox Digital receiver. (If you're unsure of the correct channel in your area, the most commonly used channel is 4).
all switches are set correctly (on CATV or Cable Mode).
all connections into the TV set, VCR and Cox Digital receiver are finger tight.
all electrical outlets that the equipment is plugged into are active. (One way to do this is by plugging a lamp into the outlet and see if the lamp works). If there is a switch that controls the outlet that the equipment is plugged into, make sure that it hasn't been accidentally turned off.
If the TV has a "TV/VIDEO" or "TV/MONITOR" switch, the switch is in the "TV" position.
STEP 2
If none of the basic steps above resolve your problem, you may still be able to avoid scheduling a service call by trying some of the more specific steps below. If you would prefer to schedule an appointment with a Cox cable technician, please contact the Cox cable office in your community (see locations). In most cases, our repair visits are free of charge, however there is a possible fee if the problem is non-cable related.
Still Need to Troubleshoot? Choose a category below:
I have been very satisfied with my telephone, Internet access and cable TV from Cox. They are reasonably priced and very effecient at what they do. On the rare occasions I have problems with my computer they are always able to provide a solution. The quality of their service and services is unrivaled.
Bonnie B. Norfolk, VA
Let me start by saying Cox is top of the line. Their 24 hour support has helped me many times over the years. No matter how hard to figure out what was going on, they made sure I was completely satisfied before getting off the phone. This goes for the cable and internet service. Thanks again Cox!!!
Robert J. Portsmouth, VA
We have the bundle package and the service and quality are outstanding. The high speed internet is wonderful especially for telecommuting.
Jim D. Virginia Beach, VA
I think Cox is great and their techs are always there if I ever have a question or need help to fix a problem.
Elaine D. Virginia Beach, VA
We love Cox on demand movies. The price is the same as any video store and with the price of gas these days it saves that trip to the video store.
Trish M. Virginia Beach, VA
We have been very pleased with all of our Cox services. Every time we have called for help you are there.Thanks for taking such great care of your customers. We have telephone, cable and highspeed internet with you. One great service and one bill.Thanks and God bless.
Gloria B. Chesapeake, VA
I have never had a problem with online services with Cox. I wish more companies could be like them.
Jeffrey M. Virginia Beach, VA
I love my Cox services. I have digital cable, phone and high speed internet. I have been pleasantly suprised at how rarely the cable or internet goes out. The internet is very fast which I love:) It makes doing business, playing games or surfing the web, easy and enjoyable. Thank you Cox.
Paula H. Norfolk, VA
I love Cox Cable and the DVR service is the BEST! Program it once and never miss a show. We moved last year and the Cox guy worked with me to ensure that I kept my same box so I would not have to reprogram a new one with all the shows. Seems like a small thing but everyone in the family was happy the transition was so easy! Julie A. Williamsburg, VA
I highly recommend that all Cox high speed internet users take advantage of the new McAfee security package... McAfee Security has excellent features and runs in the background without slowing down your computer operating system.
