Channel Out of Sequence or Channel Skip with Cox Digital Receiver
The Cox Digital receiver does NOT work properly when using the keypad on the receiver. you have the option of exchanging the receiver and remote control at the Cox cable customer service center or contacting the Cox cable customer service center to schedule an appointment for the exchange. The receiver works properly when using the keypad on the receiver. Check to see if it works using the remote control. If not, check if any buttons are stuck or if the batteries need replacing. If the problem is still there,contact the Cox cable customer service center to arrange to have the receiver and remote exchanged.
Channel Out of Sequence or Channel Skip without Cox Digital Receiver
Verify that the "channel 3/4" switch on the back of the VCR is on channel 4. If the TV or VCR has a programmable channel selector, go through the programming procedures in the operation manual. Note that some TV's or VCR's will not program scrambled channels.
TV Does Not Receive All Cable Channels
If the TV or VCR is cable-ready, there will be a switch or menu selection for "TV/ CATV." Note that sometimes the "TV/CATV" mode is selected via the TV's remote and not on the TV itself. Also, some remotes operate via a "Menu", and the menu must be used to access "TV/CATV" selection.
If there is a "TV/CATV" switch or selection method, select "CATV".
If you do not have a cable-ready TV, you must have a Cox Digital receiver to watch all of the cable TV channels. You have the option of obtaining a unit at a Cox cable customer service center or having a Cox cable customer service representative schedule you for an Upgrade appointment.
If you still cannot receive all of the cable channels, contact the Cox cable customer service center.
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I have been very satisfied with my telephone, Internet access and cable TV from Cox. They are reasonably priced and very effecient at what they do. On the rare occasions I have problems with my computer they are always able to provide a solution. The quality of their service and services is unrivaled.
Bonnie B. Norfolk, VA
Let me start by saying Cox is top of the line. Their 24 hour support has helped me many times over the years. No matter how hard to figure out what was going on, they made sure I was completely satisfied before getting off the phone. This goes for the cable and internet service. Thanks again Cox!!!
Robert J. Portsmouth, VA
We have the bundle package and the service and quality are outstanding. The high speed internet is wonderful especially for telecommuting.
Jim D. Virginia Beach, VA
I think Cox is great and their techs are always there if I ever have a question or need help to fix a problem.
Elaine D. Virginia Beach, VA
We love Cox on demand movies. The price is the same as any video store and with the price of gas these days it saves that trip to the video store.
Trish M. Virginia Beach, VA
We have been very pleased with all of our Cox services. Every time we have called for help you are there.Thanks for taking such great care of your customers. We have telephone, cable and highspeed internet with you. One great service and one bill.Thanks and God bless.
Gloria B. Chesapeake, VA
I have never had a problem with online services with Cox. I wish more companies could be like them.
Jeffrey M. Virginia Beach, VA
I love my Cox services. I have digital cable, phone and high speed internet. I have been pleasantly suprised at how rarely the cable or internet goes out. The internet is very fast which I love:) It makes doing business, playing games or surfing the web, easy and enjoyable. Thank you Cox.
Paula H. Norfolk, VA
I love Cox Cable and the DVR service is the BEST! Program it once and never miss a show. We moved last year and the Cox guy worked with me to ensure that I kept my same box so I would not have to reprogram a new one with all the shows. Seems like a small thing but everyone in the family was happy the transition was so easy! Julie A. Williamsburg, VA
I highly recommend that all Cox high speed internet users take advantage of the new McAfee security package... McAfee Security has excellent features and runs in the background without slowing down your computer operating system.
