If you're seeing the problem on broadcast network channels only (e.g. ABC, NBC, CBS, Fox, WB), it is most likely a problem with the quality of the television signal. These are usually intermittent problems and should go away. If the problem persists, please contact us at 757-222-1111.
If you're seeing the problem on cable channels (e.g. ESPN, CNN, USA):
If you have a VCR, turn it off or push the TV/VCR button to put the VCR in the TV mode.
If you have an A/B switch, try both switch positions.
If you have a Cox Digital receiver, verify that the Cox Digital receiver is plugged in.
If you're seeing a black screen, locate and adjust the brightness control.
If you're seeing wavy or rolling lines on your screen, adjust the fine-tuning control on your TV set.
If you're seeing a rolling picture, adjust the horizontal and vertical hold on your TV set.
If you're seeing poor color or no color, adjust the "color" control on TV.
If you're seeing a blue, green or red tint to picture, adjust the "tint" control on your TV set.
If the picture is still poor, you can check to see if the problem is with the equipment by bypassing the Cox Digital receiver and connecting the cable directly to your TV. To do this, follow these steps:
Go to the back of the Cox Digital receiver and TV set.
Disconnect the cable line going into the TV.
Disconnect the cable line going to the input ("in" or "cable in") port on the Cox Digital receiver.
Hookup the line disconnected in Step 2 to the antenna input on the TV.
If the picture is clear after completing these steps, the Cox Digital receiver may be faulty. You can return it to a Cox service center for a new unit or call 757-222-1111 to schedule a service appointment to have the Cox Digital receiver replaced.
If the picture is still bad after completing these steps, call 757-222-1111 for technical support.
Still Need to Troubleshoot? Choose a category below:
I have been very satisfied with my telephone, Internet access and cable TV from Cox. They are reasonably priced and very effecient at what they do. On the rare occasions I have problems with my computer they are always able to provide a solution. The quality of their service and services is unrivaled.
Bonnie B. Norfolk, VA
Let me start by saying Cox is top of the line. Their 24 hour support has helped me many times over the years. No matter how hard to figure out what was going on, they made sure I was completely satisfied before getting off the phone. This goes for the cable and internet service. Thanks again Cox!!!
Robert J. Portsmouth, VA
We have the bundle package and the service and quality are outstanding. The high speed internet is wonderful especially for telecommuting.
Jim D. Virginia Beach, VA
I think Cox is great and their techs are always there if I ever have a question or need help to fix a problem.
Elaine D. Virginia Beach, VA
We love Cox on demand movies. The price is the same as any video store and with the price of gas these days it saves that trip to the video store.
Trish M. Virginia Beach, VA
We have been very pleased with all of our Cox services. Every time we have called for help you are there.Thanks for taking such great care of your customers. We have telephone, cable and highspeed internet with you. One great service and one bill.Thanks and God bless.
Gloria B. Chesapeake, VA
I have never had a problem with online services with Cox. I wish more companies could be like them.
Jeffrey M. Virginia Beach, VA
I love my Cox services. I have digital cable, phone and high speed internet. I have been pleasantly suprised at how rarely the cable or internet goes out. The internet is very fast which I love:) It makes doing business, playing games or surfing the web, easy and enjoyable. Thank you Cox.
Paula H. Norfolk, VA
I love Cox Cable and the DVR service is the BEST! Program it once and never miss a show. We moved last year and the Cox guy worked with me to ensure that I kept my same box so I would not have to reprogram a new one with all the shows. Seems like a small thing but everyone in the family was happy the transition was so easy! Julie A. Williamsburg, VA
I highly recommend that all Cox high speed internet users take advantage of the new McAfee security package... McAfee Security has excellent features and runs in the background without slowing down your computer operating system.
