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Data Usage

Tips and Tools

Tips and Tools

To help you monitor and understand your household's data usage, we offer some educational tips and helpful tools.  

Getting the Most from Your Service

No matter how you spend time online, follow these tips to optimize your usage and maximize your monthly investment:

Streaming Video: Streaming video, such as content from Netflix, Hulu and Amazon, typically accounts for the highest data usage. Some video streaming providers default
to High Definition which uses at least two times as much data as Standard Definition. Consider changing your default setting to Standard Definition.

Minimize multi-tasking: Disconnect from streaming services when not in use. Close programs when finished. Running several programs at once can cause slowdowns.

Check your equipment: Is it up-to-date and virus free? If you notice a sharp increase in usage but there hasn't been a notable change in your family's Internet use, then one of your Internet-enabled devices might have a virus or malware that could increase your usage. With our free Cox Security Suite, you can regularly scan to help keep your devices free from viruses or spyware. The security service also allows you to check if your software is up-to-date.  

Secure your home network: Other people outside of your home could be using up your data if your home WiFi network is not secure. Ensure your Wireless Home Network is password protected.

Choose medium-quality photos: When emailing or uploading, smaller photos use less data. Take advantage of tools that allow you to compress or resize photos.

Be aware: Know how others in your home use the Internet connection. And know that all devices connected to the Internet use data from your computer, iPad and smartphone to your TV and stereo. Also, your computer may be sending or receiving data even if you are not actively using your Internet service. For example, your computer or device could be automatically downloading operating system updates, security software updates, and application updates like iTunes, games, etc. If you use a cloud-based storage service and have configured that service for automatic uploads to back up files, this will also add to your data usage.

Take advantage of available tools: Access the Data Usage CalculatorData Usage Meter and more to help you manage your Data Plan. 

Data Usage Meter

The Data Usage Meter is available to all Cox High Speed Internet customers and provides an easy way to check your daily, monthly and historical High Speed Internet data usage at any time.

Located in a secure area of the website, the Data Usage Meter must be accessed via login with your User ID and Password. If you don't yet have a User ID, please visit our Account Registration and Preferences article to learn how.

Data Usage Alerts

In markets where applicable, you will receive alerts to keep you informed about your data usage. Cox will notify you by email and Cox browser alert when you have used 85% and 100% of your Data Plan. Please verify that we have your preferred email address for email notifications. Visit My Account to update the email address in your profile.

Please visit Speeds and Data Plans for more information about our packages.