# Cox Outage Information: Is Cox Down Right Now? Check your service status and learn how to identify outages for your TV, Internet and Phone services. Find troubleshooting tips and learn how to recognize types of outages and check for device issues. ## Check Your Service Status To check if Cox services are currently down in your area, sign in to your Cox account to view real-time outage information and details about service disruptions affecting your location. If your service is out, you'll receive updates on estimated restoration times. [Sign in to view outage status](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https://www.cox.com/residential/support/outages.html) ## What to Do During a Network Outage When there's an outage, Cox technicians are already working to restore your service. Follow these four tips while you wait: ### 1. Do Not Reset Your Equipment Resetting or rebooting your equipment may cause additional problems during an active network outage. ### 2. Sign Up for Text Notifications Get updates when the outage is resolved by submitting your mobile number through [MyAccount outage alerts or the Cox app](https://www.cox.com/residential/support/outages.html#:~:text=MyAccount%20outage%20alert%20or%20the%20Cox%20app). ### 3. Don't Worry About Security Features If you have Cox Homelife Security, your system will continue to function on [cellular backup](https://www.cox.com/residential/support/cellular-backup-capabilities.html) until internet connection is restored. ### 4. Use Wifi Hotspots and Live Streaming Stay connected and entertained with access to over 4 million free Cox Hotspots. Stream live TV or On Demand content using the Contour app. ## Troubleshooting When There's No Network Outage If you don't see an outage alert, your service disruption may be caused by a local issue. Try these troubleshooting solutions: ### 1. Review Payment Status Verify that your monthly bill payments are current. Late payments can cause service interruptions. [Check your billing status](https://www.cox.com/ibill/home.cox). ### 2. Verify Device Connectivity Check that your devices are connected to the internet. Try rebooting your personal device first, followed by your Panoramic Wifi gateway. ### 3. Inspect Equipment and Outlets Ensure all cables and cords are securely connected. Check outlets and fuses. Verify your TV is on the correct input and that cordless phone batteries are charged. ### 4. Optimize Wifi Equipment Placement Position your Panoramic Wifi gateway in a central location at a height of 3 feet or above for optimal performance. ## 24/7 Automated Support with SmartHelp Access SmartHelp through the Cox App or Cox.com for cable and internet support without calls or wait times. SmartHelp identifies issues and walks you through resolution steps. If you can't find the answer you need, you'll be connected to a live agent. Download the Cox App: - [Download from App Store](https://apps.apple.com/us/app/cox-app/id415894489) - [Download from Google Play](https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en_US) ## Frequently Asked Questions About Outages ### Is there a Cox Internet outage? To confirm if your Cox internet is down, sign in to view the Cox outage map to see the status and details of nearby service disruptions that could be impacting your Internet connection. If service is out, you'll receive updates on expected resolution time. You can also access SmartHelp on Cox.com or the Cox App for quick internet support and step-by-step troubleshooting guidance. ### Is there a Cox outage in my area? Sign in to view the Cox outage map to confirm if services are down in your area. You can also check for impacts to your specific services by accessing SmartHelp outage alerts through the Cox App or Cox.com. ### How do I report a Cox outage? Cox is aware of most outages and is already working on resolution. When an outage is detected, proactive messages are sent to mobile phone numbers associated with your account. To receive proactive outage notifications, update your contact information or sign in to the Cox outage map to opt in. ### Is there a Cox TV or Cox cable outage? To confirm if you're experiencing an outage with your Cox Contour cable service, sign in to view the Cox outage map to see the status and details of nearby service disruptions affecting your video connection. If service is out, you'll receive updates on expected resolution time. Access SmartHelp on Cox.com or the Cox App for quick support and troubleshooting steps. ### Is there a Cox outage map I can view? Yes, the Cox outage map shows the status and details of nearby service disruptions that could be impacting your area. Sign in to SmartHelp for specific details about your address, including estimated time of service restoration. ## Additional Support Resources **Need Support?** Our virtual assistant, Oliver, is available 24/7 to help. [Learn more about Oliver](https://www.cox.com/residential/learn/oliver.html). **Device Speed Test** Run a quick test to check your internet performance. [Test your speed](https://www.cox.com/residential/support/internet/speedtest.html). **Cox Disaster Preparation** Learn how Cox prepares for and responds to natural disasters. [View disaster support](https://www.cox.com/residential/support/outages/disaster-support.html). **Prepare for Natural Disasters** Get tips to prepare for hurricanes, tornadoes, and other disasters. [Read disaster prep tips](https://www.cox.com/residential/articles/smart-tips-prepping-natural-disaster.html). **Technology Tools for Disasters** Discover 10 tech tools to use before or after natural disasters. [View tech tools](https://www.cox.com/residential/articles/stay-safe-disaster-10-technology-tools.html). **Maximize Your Speeds** Get the most from your internet connection. [Read the guide](https://www.cox.com/residential/support/ways-to-improve-your-in-home-wifi-network.html). *** **Contact Information:** For additional support, visit [Cox Support](https://www.cox.com/residential/support/home.html) or [contact us directly](https://www.cox.com/residential/contactus.html).