Online Privacy Policy

Cox may use information about you, including PII, for any purposes not inconsistent with Cox’s statements under this Online Privacy Policy, or otherwise made by us in writing at the point of collection, and not prohibited by applicable law, including, without limitation, the following:
 

• Allow you to participate in the features we offer on the Online Service;

• Facilitate, manage, personalize, and improve your online experience;

• Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices;

• Cox’s Affiliates’ marketing and other purposes;

• Improve the Online Service and for any other internal business purposes;

• Tailor our content, advertisements, and offers;

• Fulfill other purposes disclosed at the time you provide PII or otherwise where we are legally permitted or are required to do so;

• Determine your location and manage digital content rights (e.g., territory restrictions); and

• Prevent and address fraud, breach of policies or terms, and threats or harm.

Cox may disclose non-PII and PII (provided that Cox is aware of no restrictions of Cox’s use, if any), with third parties or Cox and their affiliates ("Cox Affiliates") for any purpose. Without limiting the generality of the foregoing, we and third parties may convert your PII to non-PII, including without limitation through hashing it or substituting a unique identifier for the PII and we and third parties may use and disclose that data as permitted by applicable law, including to match data attributes to and from other sources. Any such third-party activities are subject to their privacy policies and practices. Cox’s disclosure of PII is, however, subject to the following:
 

• Marketing: We may use your PII to send you marketing communications. Absent your consent (which may be by means of opt-in, your election not to opt-out, or a third party interaction described in the next bullet point), however, Cox will not disclose your PII with third parties, other than Cox Affiliates, for their own direct marketing purposes, except in connection with Corporate Transactions (defined below). You may exercise certain communications choices as explained in Section 10.D.
  

• Your Disclosure or Consent: As more fully described in Section 5 (Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics), your activities on the Online Service may, by their nature, result in the disclosure of your information with third parties and by engaging in these activities you consent to that and further disclosure to third parties. Such third-party data receipt and collection is subject to the privacy and business practices of that third party, not Cox.

Cox may also disclose any information about you (including, without limitation, PII) for any purposes not inconsistent with this Online Privacy Policy, or our written statements at the point of collection, and otherwise not prohibited by applicable law, including, without limitation, for the following purposes:
 

• Cox’s agents, vendors, consultants, and other service providers (collectively “Vendors”) may receive, or be given access to, your information, including, without limitation, PII and Usage Information, in connection with their work on Cox’s behalf, provided however, Cox does not authorize its Vendors to use PII provided by Cox to the Vendors to send you direct marketing messages other than related to Cox and Cox Affiliates absent your consent. For more information on choices Vendors may offer you see Section 10

• Cox may disclose your PII to advertising networks, analytics providers, and marketing services companies in connection with displaying advertisements to you that we think may be of interest to you;

• To comply with the law, law enforcement or other legal process, and, where permitted, in response to a government request; and

• If Cox believes your actions are inconsistent with Cox’s Online Terms of Use, user agreements, applicable terms or policies, or to protect the rights, property, life, health, security and safety of Cox and its employees, the Online Service or its users, including you, or any third party.
  
  
  

In addition, Cox may disclose your PII and non-PII, in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Cox assets, or transfer of all or a portion of Cox’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding (“Corporate Transactions”).

Cox may offer sweepstakes, contests, and other promotions (each, a "Promotion"),  including Promotions jointly sponsored or offered by third parties, which may require submitting PII. If you voluntarily choose to enter a Promotion, your information, including PII, may be disclosed to Cox, co-sponsors, Vendors, and other third parties, including for administrative purposes and as required by law (e.g., on a winners list). By entering, you are agreeing to the official rules that govern that Promotion, which may include consent to additional or differing data practices from those contained in this Online Privacy Policy. Please review those rules carefully

The Online Service may include hyperlinks to, or include on or in connection with, the Online Service (e.g., apps, plug-ins, application programming interfaces, and software development kits), websites, locations, platforms, applications or services operated by third parties (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit PII from you.
 

Certain functionalities on the Online Service permit interactions that you initiate between the Online Service and certain Third-Party Services, such as third-party social networks (“Social Features”). Examples of Social Features include: enabling you to send content such as contacts and photos between the Online Service and a Third-Party Service; “liking” or “sharing” Cox’s content; logging in to the Online Service using your Third- Party Service account (e.g., using Facebook Connect to sign in to the Online Service); and to otherwise connect the Online Service to a Third-Party Service (e.g., to pull or push information to or from the Online Service). If you use Social Features and potentially other Third-Party Services, the information you post or provide access to may be publicly displayed on the Online Service  or by the Third-Party Service that you use. Similarly, if you post information on a Third-Party Service that references the Online Service (e.g., by using a hashtag associated with Cox or other Cox Affiliates in a tweet or status update), your post may be used on or in connection with the Online Service or otherwise by Cox and Cox Affiliates. Also, both Cox and the third party may have access to certain information about you and your use of the Online Service and any Third-Party Service. Third-Party Services may also include third-party audience measurement services, including but not limited to Nielsen’s measurement software that is used for market research. More information about Nielsen’s measurement software and your choices regarding Nielsen’s measurement is available at http://www.nielsen.com/digitalprivacy.
 

Cox may engage and work with Vendors and other Third Parties to serve advertisements on the Online Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Online Service and elsewhere on the Internet, which may include use of precise location and/or Cross-device Data, sometimes referred to as “interest-based advertising” or “online behavioral advertising” (“Online Interest-based Advertising”), which may include sending you an ad on a Third-Party Service after you have left the Online Service (i.e., “retargeting”). Online Interest-based Advertising does not include targeted advertising based on your viewership preferences combined with other related information that may be part of our Subscription Services (“Addressable Advertising”). For more information on Addressable Advertising and your choices regarding it, please see our Residential Privacy Notice.
 

Cox may use Google Analytics, Adobe Analytics or other Vendors for analytics services. These analytics services may use cookies and other Tracking Technologies to help Cox analyze Online Service users and how they use the Online Service. Information generated by these services (e.g., your IP address and other Usage Information) may be transmitted to and stored by these Vendors and/or third parties on servers in the U.S. (or elsewhere) and these Vendors and/or third parties may use this information for purposes such as evaluating your use of the Online Service, compiling statistic reports on the Online Service’s activity, and providing other services relating to Online Service activity and other Internet usage.
 

Cox is not responsible for, and makes no representations regarding, the policies or business practices of any third parties, including, without limitation, analytics Vendors and Third-Party Services associated with the Online Service, and encourages you to familiarize yourself with and consult their privacy policies and terms of use. See Section 10 for more on certain choices offered by some third parties regarding their data collection and use, including regarding Online Interest-based Advertising and analytics.

Cox takes reasonable measures to protect Cox-Collected Online PII (excluding public UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and Cox does not guarantee the security of your information collected through the Online Service.

To help protect you and others, Cox and its Service Providers may (but make no commitment to) monitor use of the Online Service, and may collect and use related information including Cox-Collected Online PII including, without limitation, to identify fraudulent activities and transactions; prevent abuse of, and investigate and/or seek prosecution for, any potential threats to or misuse of the Online Service; ensure compliance with the Online Terms of Use and this Online Privacy Policy; investigate violations of or enforce these documents; improve the Online Services and your Online Services experiences, and to protect the rights and property of Cox Affiliates, third parties, and other users. Monitoring may result in the collection, recording, and analysis of online activity or communications through our Online Service. If you do not consent to these conditions, you must discontinue your use of the Online Service.

Cox is based in the U.S. and the information Cox and its Service Providers collect is governed by U.S. law. If you are located in the European Union (EU), European Economic Area (EEA), and/or Switzerland, please note that Cox does not intend to offer goods and services (including the Online Services) to EU, EEA, or Swiss individuals. If you are accessing the Online Service from outside of the U.S., please be aware that information collected through the Online Service may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Online Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including PII, in the U.S. as set forth in this Online Privacy Policy.

The Online Service is intended for a general audience and not directed to children less than 13 years of age. Cox does not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act ("COPPA") ("Children’s Personal Information") in a manner that is not permitted by COPPA. If we obtain actual knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.

California Minors have certain additional rights detailed in our California Consumer Privacy Notice.

Cox may allow you to delete, correct, or update some Cox-Collected Online PII, and potentially certain other information about you (e.g., profile and account information) by contacting a Customer Care representative or by signing into your Cox online account. Cox will make good faith efforts to make requested changes in Cox’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Cox’s databases (California minors see Section 8) and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.

G.  Nevada Residents.
For additional information regarding Nevada residents’ consumer privacy rights, please visit here.

California residents have certain additional rights as more fully detailed in our California Consumer Privacy Notice. In the event of a conflict between that notice and this policy, that notice will govern California resident’s privacy rights.

California minors should see the "California Minors" section our California Consumer Privacy Notice regarding removal of certain content they have posted.

1. Right to Access. You have the right to request access to a copy of any Personal Data that we may hold about you.
2. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data.
3. Right to Delete. You have the right to request that we delete all Personal Data that we have collected from or obtained about you.
4. Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (i) Targeted Advertising; (ii) the Sale of Personal Data; and (iii) Profiling in furtherance of decisions that produce legal or similarly significant effects. At this time, we do not engage in profiling that we believe results in decisions that product legal or similarly significant effects. You may opt out of the Targeted Advertising by managing your cookie preferences here.
5. Right to Appeal. If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
6. Sensitive Data.  Our processing of your Sensitive data will be based on your consent.  For example, in the course of using our Online Services, you may allow us to use your precise geolocation.  You may be able to limit or disallow this use of precise location data by adjusting the settings for our applications on your device’s privacy settings. Please note that in some cases general, non-precise geolocation may still be collected or inferred.

We encourage Connecticut residents to exercise their privacy rights requests via the Connecticut Consumer Privacy portal here. As described above in Section 9, you may access, delete, and correct certain Personal Data through your Cox online account. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.  Please note that, depending on the nature of your request, you may be asked to provide information to verify your identity before your request can be processed. We will confirm receipt of your request and respond to your request as soon as we reasonably can and no later than legally required. You may exercise your privacy rights under Connecticut law free of charge up to no more than twice annually. If you make a privacy rights request, we will retain the Personal Data provided to us to fulfill your privacy rights request for our recordkeeping purposes.

1. Right to Access. You have the right to confirm we are processing your Personal Data and to request access to a copy of any Personal Data that we may hold about you.
2. Right to Correct. You have the right to request that we delete all Personal Data that we have collected from you.
3. Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (i) Targeted Advertising; (ii) the Sale of Personal Data; and (iii) processing of Sensitive Data for nonexempt purposes. You may opt out of the Targeted Advertising from our Online Services by managing your cookie preferences here.
4. Right to Appeal.  If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.

You may exercise your privacy rights free of charge up to no more than twice annually. We encourage Iowa residents to exercise their privacy rights requests via the Iowa Consumer Privacy portal here. As described above in Section 9, you may access, delete, and correct certain Personal Data through your Cox online account. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.

1. Right to Access. You have the right to confirm we are processing your Personal Data and request access to a copy of any Personal Data that we may hold about you.
2. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data.
3. Right to Delete. You have the right to request that we delete all Personal Data that we have collected from or about you.
4. Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (i) Targeted Advertising; (ii) the Sale of Personal Data; and (iii) Profiling in furtherance of decisions that produce legal or similarly significant effects. At this time, we do not engage in profiling that we believe results in decisions that product legal or similarly significant effects. You may opt out of the Targeted Advertising on our Online Services by managing your cookie preferences here.
5. Right to Appeal. If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
6. Sensitive Data.  Our processing of your Sensitive data will be based on your consent.  For example, in the course of using our Online Services, you may allow us to use your precise geolocation.  You may be able to limit or disallow this use of precise location data by adjusting the settings for our applications on your device’s privacy settings. Please note that in some cases general, non-precise geolocation may still be collected or inferred.

You may exercise your privacy rights free of charge up to no more than twice annually. We encourage Nebraska residents to exercise their privacy rights requests or appeals via the Nebraska Consumer Privacy portal here. As described above in Section 9, you may access, delete, and correct certain Personal Data through your Cox online account. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.

1. Right to Access. You have the right to request access to a copy of any Personal Data that we may hold about you.
2. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data
3. Right to Delete. You have the right to request that we delete all Personal Data that we have collected from or obtained about you
4. Right to Opt Out. You have the right to opt out of the following uses of your Personal Data: (i) Targeted Advertising; (ii) the Sale of Personal Data; and (iii) Profiling in furtherance of decisions that produce legal or similarly significant effects. At this time, we do not engage in profiling that we believe results in decisions that product legal or similarly significant effects. You may opt out of the Targeted Advertising by managing your cookie preferences here.
5. Right to Appeal. If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision.
6. Sensitive Data.  Our processing of your Sensitive data will be based on your consent.  For example, in the course of using our Online Services, you may allow us to use your precise geolocation.  You may be able to limit or disallow this use of precise location data by adjusting the settings for our applications on your device’s privacy settings. Please note that in some cases general, non-precise geolocation may still be collected or inferred.

You may exercise your privacy rights free of charge up to no more than twice annual. We encourage Virginia residents to exercise their privacy rights requests via the Virginia Consumer Privacy portal here. As described above in Section 9, you may access, delete, and correct certain Personal Data through your Cox online account. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.  

We reserve the right to change this Online Privacy Policy. We will indicate changes to this Online Privacy Policy by changing the “Effective Date” at the top of this Policy.  Your continued use of our Online Service after any update to this Online Privacy Policy indicates your consent to the privacy policy posted at the time of use. To the extent any provision of this Online Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.

If you have any questions about this Online Privacy Policy, please contact Cox here or at 6205-B Peachtree Dunwoody Road NE, Atlanta, GA 30328 (Attention: Privacy Operations).

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