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Cox Residential Telephone Service

Telecommunication services are regulated by the federal and state governmental bodies. These regulations provide a public service by giving consistent explanations of generally available telephone services offered on a non-discriminatory basis. Cox strives to give friendly, easy to understand information about its phone services. To that end, we provide clearly conforming detail about our services. This information is intended as a supplement to our site's information.

  
Service agreements and details
Cox intrastate phone service is provided to you, depending on the state where you receive service, pursuant to our tariffs on file with state public utilities commissions or a state Telephone Service Guide. Certain Business and Residential service offers are subject to specific terms and conditions in addition to the applicable state tariff or Service Guide. Interstate and international services are offered under the following terms and conditions.

  
Blocking 3rd party charges

As a Cox customer, you have the ability to block 3rd party charges on your bill, such as collect and operator assisted calls. Please call your local customer service department if you would like to block 3rd party charges.

  
Additional regulatory links:

Individual state regulatory matters

Regulatory documents for in-state and access services vary by state in addition to guides to our service and information about your rights as a telephone consumer.

 
Arizona

   
Arkansas

   
California

   
Florida

  
Iowa

The terms and conditions contained in the Service Guide below are for products and services provided by Cox Iowa Telcom, LLC ("Services"). Pursuant to Iowa Senate File 2195, the effective date of this Service Guide is July 1, 2014 for customers subscribing to Services as of July 1, 2014, or the date customers subscribe to Services after July 1, 2014 ("Effective Date"). For customers already subscribing to Services as of July 1, 2014, prior to the Effective Date, the existing Cox tariffs govern the Services. Specific rates and charges are available by contacting Cox or by viewing the pricing page for Iowa locations.


Kansas

The terms and conditions contained in the Service Guide below are for products and services provided by Cox Kansas Telcom, LLC ("Services"). Pursuant to Kansas House Bill 2201, the effective date of this Service Guide is July 1, 2013 for customers subscribing to Services as of July 1, 2013, or the date customers subscribe to Services after July 1, 2013 ("Effective Date"). For customers already subscribing to Services as of July 1, 2013, prior to the Effective Date, the existing Cox tariffs govern the Services. Specific rates and charges are available by contacting Cox or by viewing the pricing page for Kansas locations.

  
Nevada

The terms and conditions contained in the Service Guide below are for products and services provided by Cox Nevada Telcom, LLC ("Services"). Pursuant to NRS 704.68875, the effective date of this Service Guide is January 1, 2008 for customers subscribing to Services as of January 1, 2008, or the date customers subscribe to Services after January 1, 2008 ("Effective Date"). For customers already subscribing to Services as of January 1, 2008, prior to the Effective Date, the existing Cox tariffs govern the Services. Specific rates and charges are available by contacting Cox or by viewing the pricing page for Nevada locations.

  
Nebraska

  
Ohio

  
Rhode Island

  
Virginia

Direct Dial

For direct dial (or 1+) calls, Cox offers easy to understand Domestic Long Distance Plans. All calls are billed in whole minute increments. (Includes all 50 states and the District of Columbia, Puerto Rico, Guam, CNMI, American Samoa and the U.S. Virgin Islands)


Cox Long Distance Basic Rates

Domestic state-to-state Long Distance AND in-state Long Distance prices are 0.18¢ per minute without any monthly fees or time of day/length of call restrictions. The basic rate option includes all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and CNMI.


Optional Call Plans

Cox Nationwide 1,000 Minute Calling Package

Where facilities exist and operating conditions permit, the Cox Nationwide 1,000 Minute Calling Package offers Residential Customers in Company's service area a 1,000 minute pack of intrastate and interstate direct-dialed toll minutes subject to the eligibility conditions below:

  • Residential Customers in Company's service area who subscribe to:
    • One flat-rated Residential Access Line, 
    • Solutions Package,
    • Selection of Cox Long Distance for intra- and inter-LATA toll services, and
    • Voice Mail.

Terms and Conditions:
The applicable monthly recurring charge for the Cox Nationwide 1,000 Minute Call Package will be billed in advance in accordance with this tariff as applicable to the payment of recurring charges for local exchange service.

A Customer will automatically be enrolled in the Cox Simply Five Call Plan for any minutes in excess of the 1,000 minute threshold. Minutes under Simply Five will be billed at 5 cents per minute and partial minutes will be rounded up to the next whole minute.

The toll calls under this plan are direct-dialed from the customer's designated line to any destination within the 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, CNMI, and American Samoa.

The intraLATA and interLATA toll minutes included in this plan (1) shall apply exclusively to direct-dialed calls, (2) have no cash value for refund purposes, (3) are not transferable or assignable, and (4) shall not apply to operator-assisted, collect calls, calls billed to a third party or credit cards, calls to directory assistance, or calls made through per-use feature activation.

For rates and charges or to order, give us a call.


Cox Unlimited Long Distance

Where facilities exist and operating conditions permit, Cox unlimited long distance will be offered to Residential Customers with various phone plans. Cox unlimited long distance includes unlimited Residential minutes of use of direct-dialed intrastate and interstate long distance service to all 50 states, the District of Columbia, Canada, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and Commonwealth of Northern Mariana Islands. An eligibility condition of unlimited long distance requires that the Customer select Cox long distance for both the Primary Interexchange Carrier (PIC) and IntraLATA Interexchange Carrier (LPIC) elections.

Terms and Conditions:
The Monthly Recurring Charge for a Customer's phone plan will be billed in advance, and will apply the first billing period after ordering the service.

Cox unlimited long distance does not permit the Customer to place business calls.

Cox unlimited long distance is for direct-dialed domestic Residential voice usage only. If usage under unlimited long distance is not consistent with typical Residential Customer usage, at Cox's sole discretion, Cox may offer the Customer an alternative plan or suspend, restrict and/or cancel Customer's long distance service without prior notice. Calls that are not consistent with typical Residential voice usage include, but are not limited to: use for general business purposes, commercial facsimile, auto-dialing, resale, call centers, telemarketing, multi-party conference calling, multi-party "chat" lines, or engaging in activities that generate minutes that result in revenue-sharing by a Customer. Callers must dial 1+ area code + 7-digit telephone number for the call to be included in unlimited long distance.

Customers must subscribe to Cox long distance and to Cox local exchange service.

Unlimited long distance is generally available to Residential Customers on a per-line basis up to a maximum of four telephone lines. Unlimited long distance is reserved for direct-dialed long distance calls and does not include calls to 900 numbers, directory assistance, per-use feature calling, calling card, operator services, international calling and toll free calling services; such calls are subject to additional charges. Taxes, fees and other charges, including the Universal Service Fund, apply.

For rates and charges or to order, give us a call.


Simply Five Savings Plan

This optional calling plan will provide Cox Residential Customers a competitively price alternative choice to Cox standard long distance plan. The optional calling plan will be available to new and existing customers who choose Cox Long Distance for both PIC and LPIC. The plan includes all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and CNMI. The plan is a flat $0.05 per minute all day, every day on direct dialed interstate calls with a monthly recurring charge (MRC) of $4.95


Cox Online Long Distance Plan

The Cox Online LD Plan includes both local toll and long distance calls if Cox Long Distance Service is selected as the service provider for both local toll service and long distance service. Customer must subscribe to Cox Digital Telephone service and this optional calling plan through the Cox online website to be eligible for subscription to the Online LD Plan. There is no monthly recurring charge for this plan. A rate of $0.12 per minute applies to direct dialed local toll and long distance calling. Additional charges apply for international, Calling Card, Directory Assistance, or Operator Services calls. Calls are billed in whole minute increments. Taxes, fees and other charges, including Universal Service Fund, apply to the usage charges assessed on this plan.


Operated Assisted Calls

Service Charges – Per Call

The following per-call charges apply in addition to the per minute usage rates when applicable, except as noted*.

  • Station to Station
    • Third Number Billing $4.00
    • Sent Paid $3.00
    • Person-Person $5.00
  • * Georgia – Third Number Billing $3.75
    * Idaho and Iowa – Third Number Billing $3.00
    * Louisiana – Third Number Billing $1.83; Sent Paid $1.83; Person-Person $3.13

 

Usage Charges – Rate Per Minute

  • Interstate rate (all Cox locations) $0.35
  • Local, Intralata and Interlata/Intrastate rate for AR, CA, CT, FL, IA, ID, KS, NE, NV, OH, OK, RI and VA $0.35
  • Local, Intralata and Interlata/Intrastate rate for AZ, GA and LA $0.25

Directory Assistance

Both Local (411) and Domestic Long Distance Directory Assistance (i.e., via NPA-555-1212) are available to Customers of Cox. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance. The Directory Assistance charge applies to each call regardless of whether the Directory Assistance Operator is able to furnish the requested telephone number. Local Directory Assistance varies by state.

Directory Assistance Per Call Rate:
Each DA call will cost $1.99.


Taxes, Fees and Surcharges

Public Telephone Surcharge

A surcharge is applicable to all interstate, intrastate, and international calls that originate form any domestic pay telephone used to access Cox services. This surcharge, which is in addition to applicable usage charges and service charges associated with Cox Service, applies for the use of the instrument used to access Cox service and is unrelated to the Cox service and is unrelated to the Cox service accessed from the pay telephone.

Pay telephones include coin-operated and coin-less phones owned by local telephone companies, independent companies and other interexchange carriers. The Public Pay Telephone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for service by inserting coins during the process of the call.

Rate per Call $0.52


Universal Fund Fee

Pursuant to the Telecommunications Act of 1996, as implemented by the FCC, effective January 1, 1998, Cox is required to pay into a federally-mandated "Universal Service Fund" by means of "contribution factors" to be assessed on interstate and international revenues. The Universal Service Fund provides federally subsidized affordable access to modern telecommunications and information services for schools, libraries, and rural health care facilities which meet specific eligibility standards, as well as provide support to specific federal "Lifeline," "Link-Up," and High Cost Fund" programs used to subsidize local telephone service.

In accordance with FCC guidelines set forth in Order No. 157, Cox has elected to pass-through these Universal Service Fund costs to all retail customers. The FCC calculates the contribution factor each quarter, and each quarter, Cox will adjust its surcharge to match the FCC's rate.


Carrier Cost Recovery Fee

The fee helps recover the costs associated with state-to-state and international connection charges and direct costs incurred by Cox for government imposed charges on long distance service, including Telecommunications Relay Service, FCC Assessment Fee and North American Numbering Plan charges, as well as, additional indirect costs associated with administering and complying with the FCC programs and proceedings. This fee is not a tax or fee assessed by a government agency.

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Phone Pricing

Explore pricing for Cox Digital Telephone packages and options. 

See Phone Pricing

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International Calling

Plans and rates for calling around the world.

View International Rates

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Service Protection Plan

Protect the wiring for your Cox services from the unexpected.

View Plan Features