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Last Updated: Tue, 13 Jan 2015 > Related Articles
Learn what CableWiFi is and how to use it.
View the following frequently asked questions about CableWiFi®. If you have additional questions, you can contact us.
CableWiFi® is the name of a wireless network created through a collaboration of U.S. Cable & Internet Service Providers including Bright House Networks, Cablevision, Comcast, Cox Communications and Time Warner Cable. It offers their eligible high-speed Internet customers free access to a collective network of over 300,000 WiFi hotspots across the nation.
Customers who subscribe to the Internet Essential and Internet Starter packages can upgrade to one of the qualifying packages in order to take advantage of the CableWiFi® service.
CableWiFi® is broadcast on over 300,000 hotspots in major metropolitan areas nationwide, with more hotspots and locations added frequently.
Note: Check the Cox Coverage map http://www.CableWiFi.com/ to see the latest CableWiFi hotspot locations available to Cox High Speed Internet customers.
CableWiFi® service operators make reasonable efforts to ensure a secure service, but since the service is provided wirelessly, we strongly recommend you install the appropriate anti-virus and malware detection software on any devices using CableWiFi. In addition, make sure your operating system firewall is turned on to provide additional protection. Cox cannot guarantee absolute security through CableWiFi.
Each participating CableWiFi operator is responsible for determining the speeds offered on its WiFi network.
With CableWiFi, three devices can be attached at the same time per user ID and ten per account.
Not at this time.
For CableWiFi support, please call 877-836-2390 and speak to a representative.
Access and Use
CableWiFi works with the same devices, operating systems, and web browsers you use with your Cox WiFi service. This includes laptops, tablets, and mobile devices.
To sign in to CableWiFi, Cox customers use the same credentials they use to sign in to Cox WiFi.
- Turn on the WiFi feature on your mobile device, laptop or tablet.
- Select the CableWiFi SSID from available wireless networks.
- Open your browser.
- Select Cox as your service provider.
- Enter your Cox User ID and password.
Note: When signing into CableWifi, your Cox Username includes the email domain name @cox.net.
- Accept the Terms of Service, click Submit and connect.
Note: If you're having trouble connecting, you can always contact us at 877-836-2390 for support.
Cox customers are encouraged to select Cox WiFi.
Both Cox WiFi and CableWiFi® are WiFi hotspot networks available to Cox customers on eligible Internet packages. Cox WiFi is only available in select Cox Service areas. Cable WiFi is available in cities across the nation and is comprised of hotspots provided by partners of the Cable WiFi consortium including Comcast, Bright House Networks, Cablevision, and Time Warner Cable.
As a Cox WiFi subscriber, you will be required to sign in the first time you visit each individual CableWiFi® operator, but your device will be recognized by their networks for a period of two years.
For your security, you will be asked to sign in again to verify your username and password at least once every two years per CableWiFi operator, or if you access CableWiFi on a different device.
If you are signed in to CableWiFi® and wish to disconnect, you will need to temporarily disable WiFi on your wireless device and wait for approximately 15 minutes. WiFi can usually be disabled and re-enabled by using a menu option or key press combination. Details vary depending on the type of device you are using, so consult the device manufacturer's documentation for more information.
Note: CableWiFi® will “remember” your device for the next two years after your first sign-in, so the next time you connect over that period, your device will automatically connect to CableWiFi®.