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Data Plan and Usage

Last Updated: Tue, 19 May 2015 > Related Articles

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Summary

Learn more about data usage and how it impacts data plans.

Solution

Data Plans are included in your Cox Internet package. About 95% of Cox customers are currently on a Data Plan that more than adequately meets the monthly needs of their household. However, some households, particularly those with multiple Internet users that enjoy streaming TV or movies, may want to select an Internet package with a larger data plan.That is why we offer plans for all types of users so you can choose what is best for your household.
 
To learn more, see one of the following topics below.

Data Plans 
 

Cox High Speed Internet packages include various speeds and Data Plans tailored to provide you with plenty of freedom to stream, surf, download and share. See the table below for available options.

Note: Unused data does not carry over to the next month.
 

PackageMonthly Included DataSpeeds
 
Download / Upload
Starter150 GB5 Mbps / 1 Mbps
Essential250 GB15 Mbps / 2 Mbps
Preferred350 GB50 Mbps / 5 Mbps
Premier700 GB100 Mbps / 10 Mbps
Ultimate2000 GB150 Mbps / 20 Mbps
Gigablast (Where Available)2000 GB1 Gbps / 1 Gbps


 

Usage Over Your Data Plan 
 

For Cox customers located in Cleveland, Ohio and the surrounding area, if you exceed your Data Plan, we will automatically add an additional 50 GB block of data to your Data Plan for $10 each. Blocks are provided only when needed and will not affect your Internet package. There will be no change to the speed or quality of your Internet service if you exceed your Data Plan.
 
Note: You can upgrade anytime to an Internet package that will provide you with both faster speeds and an increased Data Plan. Go to www.cox.com/learnmore for upgrade information or to view Internet packages.
 
To help our customers get accustomed to this change, we are providing a grace period for three consecutive bill cycles (about 90 days) before we begin charging for additional blocks.

  • The grace period starts with bill cycles that begin on June 15, 2015.
  • During the grace period, any charges you may incur for exceeding your Data Plan will be reflected on your bill statement along with an automatic matching grace period credit.
  • Beginning with bills dated October 15, 2015, grace period credits will no longer apply.

Cox managed content accessed through these Cox-provided services requiring a separate subscription does not count toward your Data Plan.

  • Video on Demand and TV content accessed through the Contour or Cox TV Connect app
  • Cox Digital Telephone
  • Cox Homelife

Note: Other activities, such as using the Contour Guide, watching TV Everywhere content on cox.com, accessing a third-party app on your device within or outside of the Contour or Cox TV Connect app will count toward your monthly Data Plan. Examples of third-party apps within Contour include HBO GO or ESPN3.
 

Monitor Your Data Usage 
 

Cox provides a Data Usage Meter for you to monitor your data usage. This meter has been thoroughly tested for accuracy by Cox. Netforecast, an independent third party, has also provided an independent report (PDF) verifying accuracy. Simply sign in to view daily, monthly, and historical summaries of your household’s data usage. See Accessing and Using the Data Usage Meter to learn more.
 
The amount of data you consume is largely determined by your Internet activities, not the amount of time you spend online. In most households, video streaming of movies and TV shows is the biggest driver of monthly online data use. To view estimates of how your Internet activities affect data usage, visit the Data Usage Calculator.
 

Data Usage Alerts 
 

Cox will send you Data Usage alerts by email and Cox Browser Alerts when you have used about 85% of your monthly Data Plan. You will receive additional Data Usage alerts when you have reached 100% of your monthly Data Plan.
 
Note: Make sure that we have your preferred email address to ensure you receive notifications. Visit https://www.cox.com/resaccount/my-profile.cox to update this information.

Additional Questions and Answers 
 

View the following frequently asked questions about Data Plans. If you have additional questions, you can contact us.

What happens if I change my Internet package in the middle of my billing cycle?

If you upgrade to an Internet package with a larger Data Plan in the middle of your billing cycle, your new, larger Data Plan will take effect within 24 hours. The Data Usage Meter should reflect your new Data Plan within 24 hours of your completed service change. The higher Data Plan applies retroactively to the beginning of that bill cycle.
 
If you exceeded your previous, smaller data plan but upgraded within that same bill cycle, your final data usage will be assessed using your new, larger data plan. For example: A customer on the Starter Internet package uses 151 GB of data, exceeding the included 150 GB Data Plan. That customer then upgrades to the Essential Internet package, which includes 250 GB of data before the end of their usage cycle. The customer’s, data plan will be set at 250 GB for that entire usage cycle, meaning that their 151 GB of data usage will not exceed their new included Data Plan.

Do other Internet service providers have data plans based on use?

Yes, as data usage patterns have changed over time, so have Internet service plans. Some Internet service providers are under trial or have launched similar data usage plans in markets across the country.

Does use of Cox WiFi or CableWiFi hotspots outside my home count toward my Data Plan?

No, if you access the Internet via a public or commercial Wi-Fi hotspot, including Cox WiFi and Cable WiFi hotspots, it does not count toward your Data Plan.

How quickly will I see my data usage appear on the Data Usage Meter?

Data usage is updated nightly and the Data Usage Meter reflects usage through the previous day. Occasionally, it may take longer to update your data usage on the meter.

Over what time period does my Data Plan cover?

Your Data Plan is monthly based on your usage cycle, and aligns closely to the start and end dates of your bill cycle. Usage Cycle dates specific to your account are displayed on your Data Usage Meter.


Data Plans are included in your Cox Internet package. About 95% of Cox customers are currently on a Data Plan that more than adequately meets the monthly needs of their household. However, some households, particularly those with multiple Internet users that enjoy streaming TV or movies, may want to select an Internet package with a larger data plan.That is why we offer plans for all types of users so you can choose what is best for your household.
 
To learn more, see one of the following topics below.

Data Plans 
 

Cox High Speed Internet packages include various speeds and Data Plans tailored to provide you with plenty of freedom to stream, surf, download and share. See the table below for available options.

Note: Unused data does not carry over to the next month.
 

PackageMonthly Included DataSpeeds
 
Download / Upload
Starter150 GB5 Mbps / 1 Mbps
Essential250 GB15 Mbps / 2 Mbps
Preferred350 GB50 Mbps / 5 Mbps
Premier700 GB100 Mbps / 10 Mbps
Ultimate2000 GB150 Mbps / 20 Mbps
Gigablast (Where Available)2000 GB1 Gbps / 1 Gbps


 

Cox managed content accessed through these Cox-provided services requiring a separate subscription does not count toward your Data Plan.

  • Video on Demand and TV content accessed through the Contour or Cox TV Connect app
  • Cox Digital Telephone
  • Cox Homelife

Note: Other activities, such as using the Contour Guide, watching TV Everywhere content on cox.com, accessing a third-party app on your device within or outside of the Contour or Cox TV Connect app will count toward your monthly Data Plan. Examples of third-party apps within Contour include HBO GO or ESPN3.
 

Usage Over Your Data Plan 
 

If you exceed your data plan, Cox may notify you by email to alert you. Your service will not be interrupted if you choose to stay on your existing package except in the rare cases of excessive usage. In those extremely rare situations, Cox may suspend service after attempting to resolve the issue. See Cox Online Privacy Policy and related terms and agreements for additional information.
 

Monitor Your Data Usage 
 

Monitor Data Usage
 
Cox provides a Data Usage Meter for you to monitor your data usage. This meter has been thoroughly tested for accuracy by Cox. Netforecast, an independent third party, has also provided an independent report (PDF) verifying accuracy. Simply sign in to view daily, monthly, and historical summaries of your household’s data usage. See Accessing and Using the Data Usage Meter to learn more.
 
Manage Data Usage
 
No matter how you spend time online, data usage changes depending on your online activity. See www.cox.com/datausage to learn how you can maximize your data plan.

Additional Questions and Answers 
 

View the following frequently asked questions about Data Plans. If you have additional questions, you can contact us.

Will I be billed if I exceed these plans?

Cox is conducting a limited data usage trial in Cleveland, Ohio. In all other markets, Cox does not currently charge additional fees if your data plan is exceeded.

Will Cox throttle my speeds if I exceed my Data Plan?

There will be no change to the speed or quality of your Internet service if you exceed your Data Plan.

How quickly will I see my data usage appear on the Data Usage Meter?

Data usage is updated nightly and the Data Usage Meter reflects usage through the previous day. Occasionally, it may take longer to update your data usage on the meter.

Over what time period does my Data Plan cover?

Your Data Plan is monthly based on your usage cycle, and aligns closely to the start and end dates of your bill cycle. Usage Cycle dates specific to your account are displayed on your Data Usage Meter.

Starting in May, there seems to be a change in the amount included in my data plan and with my meter display. What happened?

The data usage meter now reflects recent increases to the data plan included with your Cox High Speed Internet Package. Following this update, a small number of customers are experiencing issues affecting the meter display. Daily usage is still accurately presented for all customers. We are working to resolve the display issues for those customers who have been affected. We apologize for any inconvenience.

 


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