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ZeroAccess Trojan Virus Information

Last Updated: Fri, 14 Mar 2014 > Related Articles

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Learn more about the ZeroAccess virus and how to remove it.


Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus or malicious software. ZeroAccess is a Trojan horse that:

  • Creates a hidden file system.
  • Downloads more malware.
  • Steals passwords, credit cards, and personal information.

Removal Instructions


There are many forms and versions of this malicious software and no utility can effectively detect and remove all versions of this software from all operating systems at this time. Cox recommends the following free tools as they may be effective in removing the malicious software.


Windows Operating Systems

Choose the removal tool that best suits your needs and scan all computers that are connected to your cable modem.


Additional Resources


Further assistance is available at Cox Tech Solutions for affordable rates.

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