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ARRIS / Motorola SB6120
Last Updated: Fri, 05 Dec 2014 > Related Articles
Learn about the available ports and the status lights on an ARRIS / Motorola SB 6120 cable modem.
If you need help setting up your cable modem, refer to the following articles.
The ARRIS / Motorola SB6120 is a DOCSIS 3.0 cable modem. This modem is currently only recommended for the Preferred package and below. If used with a Microsoft operating system other than Vista or Windows 7, the registry keys must be updated to enable maximum speed performance.
After the cable modem has successfully registered on the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|POWER||Solid Green||None. Power is properly connected.||N/A|
|Off||No power||Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.|
|RECEIVE||Solid Green||None. Downstream channel is connected.||N/A|
|Solid Blue||None. Downstream channel is connected with bonded channels.||N/A|
|Flashing||Searching for a downstream channel connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem is off-line.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|SEND||Solid Green||None. Upstream channel is connected.||N/A|
|Solid Blue||None. Upstream channel is connected with bonded channels.||N/A|
|Flashing||Modem is registering with headend. Searching for an upstream channel connection.||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem is off-line.|
|ONLINE||Solid Green||None. Connected to the Internet.||N/A|
|Flashing||None. Scanning for configuration parameters.||N/A|
|LINK||Solid Amber||None. A single device is connected to the Ethernet port and no data is being sent to or from the modem.||N/A|
|Solid Blue||None. A High-speed Gigabit Ethernet connection from the cable modem to the PC.||N/A|
|Flashing||None. A single device is connected to the Ethernet port and data is being transferred between the PC and the cable modem.||N/A|
|Off||No devices connected.|