• Español
  •  
  • Herndon, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Back Print Article

Troubleshooting the Netgear WGR614 Router

Last Updated: Fri, 13 Sep 2013 > Related Articles

9 rated this

Summary

Learn about the available ports and the status lights on a Netgear WGR614 router.

Solution


Installation

For installation instructions, refer to Install and Configure the Netgear Router


Front View

Back View

The Netgear WGR614 has the following ports available on the back of the router:

  • Power - Power - Connects the router to the power adapter.
  • Ethernet (1-4) - Connects to the Ethernet port on your computer(s).
  • WAN - Connects the router to the cable modem.
  • Reset - Used to reset the router.

Router Lights

The lights indicate the current status of your router. To troubleshoot any connection problems, use the table below.

Router LightStatusProblemSolution
PowerOnNoneThe router is powered on.
BlinkingNot connected to the Internet.Turn off all network devices, including the modem, router, and computers. Then turn on each device in the following order:
  1. Cable Modem
  2. Router
  3. Computer
Check the cable connections. The computer should be connected to one of the ports numbered 1-4 on the router, and the modem must be connected to the Internet port on the router.
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
TestOnNoneThe router is performing the power on self test diagnostic.
BlinkingNoneThe router is performing a firmware upgrade or restoring the factory defaults.
OffNoneThe router successfully completed the power on self test diagnostic.
WirelessOnNoneWireless feature is enabled.
OffNoneWireless feature is not in use.
InternetOn (Amber)Ethernet cable is connected but the router has not received an IP address.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
On (Green)NoneThe router has received an Internet address.
Blinking (Green)NoneData is being transmitted or received by the Internet port.
LAN
1, 2, 3, 4
On (Green)None

The router is successfully connected to a device through that port and communicating at 100 Mbps.

Blinking (Green)NoneThere is network activity over that port.
On (Amber)NoneThe router is successfully connected to a device through that port and communicating at 10 Mbps.
Blinking (Amber)NoneThere is network activity over that port.
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. NIC drivers may need to be reinstalled. If these steps do not resolve the issue, contact Customer Support.



Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?