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The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

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Change a Secondary User Password Using Internet Tools

Last Updated: Mon, 28 Jul 2014 > Related Articles

47 rated this


Learn how to change a lost or forgotten secondary user password.


Complete the steps below to change a secondary user password.

Important: Changing or resetting a Cox password may affect the ability to login to a number of other applications. Before proceeding, refer to Applications Affected by Changing Cox.net Login User ID / Password to review a list of applications that may be affected by changing a Cox password.


From the main page of Cox.com, click the My Account tab.

Cox.com Menu Bar, highlighting My Account


Enter primary User ID and Password, then click Sign In.

Note: If you do not remember your password, click the Forgot User ID / Password? link.

Sign In window, highlighing sign in fields


Under the Change My Services section located on the right side of the page, click the Manage Profile button.

Manage Profile & Settings option, highlighting Manage Profile button


In the Add & Manage Users section, click the Edit link.

Add & Manage Users option, highlighting Edit


Select the User ID you want to change the password for and click the Modify button.

List of users on the account, highlighting Modify


Enter a new password using the following steps.

  1. In the Password: field, enter a secure password for the new account.
  2. In the Re-enter Password: field, enter the same secure password for confirmation.

    Note: The secure password:
    • Must be between 8 and 24 characters long
    • Must include at least one letter and one number
    • May include special characters !@#$%^*()
    • Is case sensitive, so SaMpLe4 is different than sample4
    • Must not include any form of the word password
    • Must not be the same as the username
  3. Click Submit.

Modify Authorized User window, highligting required fields

Result: The Change Password confirmation window displays.

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