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Checking Your Voice Mail

Last Updated: Mon, 31 Aug 2015 > Related Articles

347 rated this

Summary

Learn to access voice mail whether you are at home or away.

Solution

Want to understand how to use the Voice Mail service for your Cox Digital Telephone? We've made it easy for you to access your home phone voice mail from any of the following.
 

  • Your home phone
  • Any mobile phone, or any phone line
  • An access number if your home phone number is busy
  • Any computer connected to the Internet
  • Cox Mobile Connect app on your Android or Apple device

Access Voice Mail From Your Home Phone 

  1. Lift the handset of your home phone.
  2. Press star ( * ) and the numbers 2- 9- 8, or call your 10-digit home phone number.
  3. If prompted, enter your PIN and press #.

    Note

Access Voice Mail From any Mobile Phone or Outside Line 

  1. Call your 10-digit home phone number.
  2. When the greeting begins, interrupt by pressing star ( * ) then the number 5.

    Star and number five
     
  3. When prompted, enter your PIN and press #.

Access Voice Mail Using an Access Number

  1. Call the access phone number for your city.
  2. When prompted, enter your 10-digit home phone number.
  3. Enter your PIN and press #.

Access Voice Mail From a Device Connected to the Internet

  1. Go to Phone Tools at http://phonetools.cox.net.
  2. Sign in with your User ID and Password.

    Note: If you haven't already created a login, click No Account? Register Now! and enter your account number or address and SSN Last 4 Digits or Cox PIN found on your bill.
     
  3. Click the Messages tab.

    Result: A list of voice messages displays.
     
  4. Click a message to hear it play on your computer or laptop.

Accessing Voice Mail With Cox Mobile Connect

You can use your smartphone or other mobile device to access your Cox home phone voice mail. Then you can view the list of voice mails, listen to them, and delete them.
 
Important: Be sure to install the Cox Mobile Connect app on your device before you begin.

  1. Launch the Cox Mobile Connect app.
  2. Sign in with your User ID and Password.

    Note: If you haven't already created a User ID and Password, go to Cox.com and click Register at the very top of the screen.

  3. Tap Home Phone.
  4. At the bottom of the screen tap Voice Mail.
  5. Tap the voice mail you want to hear.
  6. Tap the play arrow to listen to the voice mail.

    Note: From this screen, you also have the following options:
    • Call Back
    • Send Text Message
    • Save to Existing Contacts
    • Delete Voicemail

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