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ARRIS / Motorola TM602

Last Updated: Tue, 25 Aug 2015 > Related Articles

8 rated this

Summary

Learn about the available ports and an explanation of the status lights on a ARRIS / Motorola TM602 modem.

Solution


 


Front View 


Front View of TM602 modem


Back View 


Back View of TM602 modem


Modem Lights 

The TM602 has eight indicator lights. The following table describes the light patterns during normal operation.

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
Flashing GreenNo power / good batteryVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
OffNo power / no batteryVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.

DS (Downstream)

Solid GreenNoneN/A
Flashing GreenNo connectivity to InternetVerify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Off Verify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.

US (Upstream)

Solid GreenNoneN/A
Flashing GreenNo connectivity to Internet or in Standby modeVerify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Off Verify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
OnlineSolid GreenNone.N/A
OffInternet not availableVerify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
LinkSolid GreenNoneAn Ethernet connection to the computer was successfully found.
Flashing GreenNoneModem is transferring data.
OffNo Ethernet foundVerify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Telephone 1Solid GreenNoneService is available and the phone is on-hook.
Flashing GreenPhone off hookHang up the phone.
OffService not available 
Telephone 2Solid GreenNoneService is available and the phone is on-hook.
Flashing GreenPhone off hookHang up the phone.
OffService not available 
BatterySolid GreenNoneBattery is good.
Flashing GreenBattery badVerify power is connected to the modem.
OffBattery missing 

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