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Using the Recommendations Feature in Contour

Last Updated: Wed, 01 Oct 2014 > Related Articles

7 rated this

Summary

Learn how to use the Recommendation feature of the Contour Guide.

Solution

Getting Started
 

  1. The very first time you access the Recommendations feature -- by pressing the GUIDE button, then selecting Recommendations -- a notice displays and explains that the feature can be turned ON and OFF. Press the A button on the remote to continue.
  2. Next, watch your favorite programs.
  3. Within 24 to 48 hours, green diamonds begin to display in the program Guide indicating a recommended show. Movies On Demand will begin to offer you personalized recommendations. All of these early recommendations improve over time as you watch TV.

    Plus, you can click the I Like or I Dislike option for any given show to further improve recommendations. Simply tune to a show, press the SELECT button on the remote, and choose the I Like or the I Dislike option. In less than a week, these votes add up and help the software build better recommendations for you.

Green Diamond Recommendations

1

If several people use Recommendations, prevent mixed results
 

To prevent mixed recommendations, you'll create user profiles. This takes less than a minute. Then always turn ON the TV with 2 button clicks:

  • First, press the POWER button on the remote to turn on the TV.
  • Then press the USER button until your name displays along the top of the Program Guide. If the TV is already on, press the USER button until your name displays. When the person watching TV and selecting channels has their USER name displayed, then mixed recommendations are prevented.

To create user profiles -- one for you and one for each of them.

    1. Press the SETTINGS button on the remote.
    2. Highlight USERS.
    3. Press the SELECT button.
    4. Enter your name.
    5. Press B button twice. You have just created your profile.
      Important: It takes 24 to 48 hours for recommendations to appear for the newly created profile.
    6. Create a separate user profile for each family member.

Add a new user
 
Switch to your profile whenever you are watching TV, selecting your Likes and Dislikes. See step 3 below, and looking up YOUR personalized recommendations. See step 2 below. Always press the USER button on the remote until your name displays in the top right of the screen.
 
USER button on remote
 
If your remote doesn't have a USER button, press SETTINGS, select USERS, select Set Current User, select your name, then press EXIT.

2

To see your personalized recommendations
 

Switch to your user profile, if one was created. See step 1 above. Then choose from these options:
 

Look in the GUIDELook in ON DEMANDLook in the RECOMMENDATIONS list
  1. Press the GUIDE button on the remote.
  2. Then press the D button on the remote.
  1. Press the ON DEMAND button on the remote.
  2. Select the Recommended For You option.
  1. Press the COX Menu button on the remote.
  2. Select the Recommendations option.
  3. See recommended shows that are On Now, airing Later Today, or coming on in the Next 14 Days.
GUIDE buttonON DEMAND buttonCOX menu button
3

To improve the recommendations you're getting
 

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the Cox Menu button on the remote, then highlight Recommendations and press the SELECT button.

    Result: A listing of recommended shows displays.
     
  3. From the list, select those programs you really like, then highlight the I Like option and press SELECT, one at a time. Then select the remaining programs in the list, highlight the I Dislike option, and press SELECT, one at a time. This tunes the software to make better recommendations for you.


I LIKE option

 

  1. Within 24 to 48 hours, the accuracy of the recommendations should improve significantly. If not, clear the Viewing History using step 5 below.

Note: When you select I Like, it will become grayed out. But when you select I Dislike, it remains available in case you want to change your vote.

4

To turn ON or OFF the Recommendations feature
 

When Recommendations is turned OFF, all previously collected Likes / Dislikes are deleted and no new Likes / Dislikes are collected.

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the SETTINGS button on the remote.
  3. Highlight Guide Options and press SELECT.
  4. Highlight Recommendations and press SELECT.

Recommendations option
 

  1. Highlight On or Off and press SELECT.

On option
 
Note: Likes and Dislikes are used to provide video selections to customers. It is a Cox policy that we do not make customer data available to third parties without the customer’s consent. Visit the Cox Privacy Rights for Customers webpage for more information.

5

To reset Recommendations to zero and start fresh
 

If you're not getting the quality of recommendations you want, try clearing out all previous Likes / Dislikes and starting fresh.

  1. Switch to your user profile, if one was created. See step 1 above.
  2. Press the SETTINGS button on the remote.
  3. Highlight Guide Options and press SELECT.
  4. Highlight Recommendations and press SELECT.

Recommendations option
 

  1. Highlight Viewing History and press SELECT.
  2. Highlight Clear Viewing History and press SELECT.

Viewing History option
 

  1. Begin watching your favorite programs. Also, you can tune to a show, press the SELECT button on the remote, and choose the I Like or I Dislike option to help influence the recommendations. In less than a week, the recommendations will reflect your personal tastes.


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