Public Safety Power Shutoffs and Your Cox Services

You can learn more about planned shutoffs on Southern California Edison’s website or San Diego Gas & Electric's website. For updates on how long the SCE or SDG&E power outage will last or other related questions, we recommend that you call SCE directly (1-800-655-4555) or SDG&E directly (1‐800‐411‐7343)

That is determined by the power company and is based on weather conditions. You can go their website for more information and updates.

We work closely with public safety agencies and monitor the situation to ensure the safety of our network and facilities so that we can continue to serve our customers.

Customers need power in order to access their services via their television, phone or computer, so even if Cox’s network is working, if the power company shuts off service, customers may not be able to access their Cox services. In the event your power goes out, a generator may prolong your services, if Cox still has power. Check your generator owner’s manual for details on power capacity and safe operation.

Cox Voice service may be available if you lose power, but only if you have installed a backup battery in the Cox phone equipment at your home. Backup batteries can provide up to 24 hours of standby service and up to 12 hours of talk time.

Have Homelife Security? It will continue to work with these limited functions.

Cox TV customers can download the Contour app to get the latest news and weather with access to up to 130 channels, depending on subscription level.

If you are a Cox Voice customer, you can receive and make calls and manage your phone service through the Cox Voice app as long as you have cellular or wifi connectivity.

Most cordless phones require electricity and won’t work in an outage. In addition, power is needed for telephone equipment and Cox’s network to be accessed. In the event of an emergency, if Cox’s network is operating during a power outage, here are some things you can do to help ensure you can receive a Reverse 911 call:
 

• Have a backup battery. During a power outage, your telephone service will not work unless a backup battery is installed in your Cox telephone equipment at your home. You can purchase a backup battery by calling 855-324-7700 or visiting a nearby Cox Solutions Store.
  
  
• Regularly check the backup battery status. A battery light will be illuminated if a charged battery is in your telephone modem. If you don’t have a charged battery in your modem, the modem won’t work.

You can purchase a backup battery for your telephone modem by calling 855-324-7700 or visiting a nearby Cox Solutions Store. Eight-hour batteries range from $29.99 to $79.99, and 24-hour batteries cost between $109.99 and $159.99, depending on the specific telephone modem model.

You can preserve the charge of your modem battery by not talking on the phone unless it’s an emergency. A cordless phone should be plugged in to the back of your telephone modem or it will not function without power. NOTE: During an emergency, your nearest Cox store may be closed due to evacuations.

No. Local government emergency services such as the Sheriff’s department handles Reverse 911.

If your power is working, but your internet is not, please reset your Cox equipment by unplugging and plugging in your devices. If that doesn’t work, you can contact Cox Customer Care at 1-833-572-1216 , chat with a live agent on our website, or tweet to @CoxHelp on Twitter.  

Cox customers whose residential telephone service was impacted during a declared state of emergency may be eligible to receive disaster relief protections pursuant to CPUC Decision 19-08-025.  For additional information about these protections, click here.

Use of a generator may prolong your services, if Cox's network isn't affected. Check your generator owner’s manual for details on power capacity and safe operation.