CLOUD SUPPORT
CLOUD SUPPORT
RapidResponse Support
Go beyond troubleshooting with our industry-leading support team designed to be an extension of your business.
- 24/7 Availability
- Certified Engineers
- End-User Support
at-a-glance
Why Your Company Needs Cloud Support Solutions
Why Your Company Needs Cloud Support Solutions
Available across all of our managed services, our RapidResponse team is on hand to share their expertise with your IT resources and end users to ensure the technologies your business relies on run smoothly.
Cloud Support
Cloud Support
Key Features and Benefits
Always Available
Always Available
Receive one-on-one support from our live representatives and in-house support team 24 hours a day, every day.
Multiple Communication Channels
Multiple Communication Channels
Whether you use our customer portal or the phone, it’s easy to open a ticket with our support engineers.
Certified Engineers
Certified Engineers
Our 100% US-based RapidResponse team is staffed with Level 1 to Level 3 help desk and support engineers.
24/7 Support
24/7 Support
Businesses that work around the clock can depend on 24/7 dedicated customer support and access to a help chat.
Response Times
Response Times
Priority levels are assigned to all incidents, so issues are resolved in a timely manner.
Issue Priority
Description
First Response
P1 - Critical
The situation needs immediate attention. This level is reserved for issues that have a critical impact on business operations and directly affect a customer's time-sensitive business function and all users.
< 15 minutes
P2 - High
This level is for issues with significant impact or time-sensitive service requests that directly affect important administrative functions and/or a large number of users.
< 30 minutes
P3 - Medium
This level does not require expedited handling. P3 issues do not directly affect core business functions or important administrative functionality, and generally on affect a few users.
< 8 hours
P4 - Low
This level is not time sensitive and the issue doesn't impact any business or administrative functions.
< 1 business day
RapidResponse Support
RapidResponse Support
With RapidResponse Support, IT leaders can stop dreaming of all those cool projects that keep getting bumped, and actually start tackling them.
Cloud Resources
Cloud Resources
Learn how to enable a remote workforce, so your business can succeed from virtually anywhere.
Ensure your organization remains operational during emergencies with a cloud-based business continuity plan and disaster recovery program.
Discover how outsourcing your IT services helps save money and increase productivity.
Safeguard your company and personnel by learning how to remote work security challenges.
Find out how Backup as a Service helps protect your data and business from virtually anywhere.
Explore Other Cloud Services
Explore Other Cloud Services
RapidResponse Support FAQs:
RapidResponse Support FAQs:
What is RapidResponse Support?
What is RapidResponse Support?
RapidResponse is our support team. Available across all of our managed services, it is designed to be an extension of your business, going beyond simple troubleshooting. Our team provides technical expertise to help your IT resources understand how to manage the technologies your business depends on for productivity and growth.
Does RapidResponse provide 24/7 cloud support?
Does RapidResponse provide 24/7 cloud support?
Yes. One-on-one live, US-based representatives and in-house technical support team are open for business 24 hours a day, every day, just like you.
contact cox business
contact cox business
Let's Get In Touch
Whether you're a new or an existing customer, we're here to talk about your business needs and answer any questions you may have about our services.