Severe weather alert

Our recovery from Hurricane Milton continues, and we are repairing our equipment and lines as quickly as possible once power is restored to each area to get our customers reconnected.

For customers without power, Cox has also deployed our Community Connector at our Ocala retail store at 2410 SW 27th Ave to help get your devices charged. The Cox Community Connector offers free charging for small electronics and is open to the public. It will be available Friday, October 11th from 12 noon to 4 p.m. and Saturday from 10 a.m. to 2 p.m.

For those who have power, if you have restarted your equipment and still can’t connect, please contact us at 1-866-272-5777 for help.

Reminders:

Avoid downed lines and treat every line as an active power line.
Do not place storm debris in front of, around, or on top of known buried lines or above-ground equipment because it can hamper restoration efforts.

Latest widespread outage news

When a natural disaster or other event impacts our service, we’ll let you know what’s going on right here. If there’s not an event impacting our network in your area, please report service interruptions or cut lines using the button below.

How Cox prepares for, responds to, updates customers, and recovers from natural disasters

Helping you stay connected to what matters most

We know it’s frustrating when severe weather and power outages interrupt your Cox services. That’s why we’ll work hard to get you reconnected as quickly as possible.

When an outage occurs, our technicians are ready to assist as soon as it is safe for them to do so. You can also take steps to prepare for service interruptions and minimize their impact.

How customers can prepare for service outages

Follow these basic steps to ensure you’re protected in case of an outage.

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Download the Cox Business MyAccount app here.

Protect your devices with a surge protector.

Confirm your contact information is accurate so we know who to contact. Log into MyAccount and select "Update Contact Info" on the home page.

Have car chargers or portable chargers on hand in case of evacuation or long-term power outages

Download weather, news and other safety-related apps onto your devices to stay informed.

After the disaster has passed and you’re working to clean up your property, please be sure to stack any debris away from our equipment and any power poles and lines.

We recommend Cox Voice customers keep corded landlines and fully charged back up battery for phone modems in case of emergency. To purchase your battery, call 855-324-7799.

Generators may help keep you connected. In the event your power goes out, its possible a generator will provide access to your services, as long as our network wasn’t damaged as well. Always check your generator owner’s manual for details on power capacity and safe operation.

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What you can do when service is disrupted

Here are some simple things to remember:

If the power is off, you’ll have limited access to Cox services. You can download the Contour app on a mobile device to watch tv and get the latest news and weather.

If you have Cox Voice service, sign in to MyAccount and use Voice Tools to set Simultaneous Ring and receive your home phone calls on your cell phone or check voicemail.

When power returns, reboot your equipment. The easiest way to do that is via the Cox app—it’s right on the home page once you log in.

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Get outage information with the Cox Business MyAccount app.

Check the status of your network.
Reset your Internet, Voice, and TV equipment.
Chat with us about any concerns 24/7.

Download the app today:

Learn More about the MyAccount App

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How Cox prepares for outages

From wildfires to ice storms and everything in between, our team is trained to respond swiftly and safely to restore service.

Weather monitoring

We partner with an industry-leading weather monitoring service to watch over our network 24/7. They provide real-time weather threat information to our teams so we can be ready for anything.

Call centers

We’ve strategically placed our call centers across the nation to ensure we can take care of you when an event is affecting one of our communities.

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Planning ahead for disasters

We invest in our infrastructure and our people to be sure they’re ready to respond when needed.

Employees participate in tabletop exercises to prepare for disasters.

Employees receive >15 hours of continuing education annually.

600 employees trained in business continuity processes and incident command.

We log more than 2,000 hours in training and active recovery efforts.

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How Cox restores service after an outage

When it comes to restoring service quickly, the safety of our customers and employees comes first. Here’s how we get you back connected—safely.

Restoring your service

During a natural disaster, it can be difficult to determine how long it’ll take to restore services. We depend on commercial power, so our employees often follow the path of your local power company when restoring your service.

Factors that can affect restoration:

Power restoration
Storm debris blocking our way
Current weather conditions

We’ll provide updates as they’re available on Cox.com and through email. If you sign up for text messages about your outage, you’ll also receive a SMS message when we’ve cleared outages in your area.

Don't cut cable initiative

We’ve partnered with providers across our industry to help teach more customers how to avoid unnecessary danger and outages with our “Don’t Cut Cable” initiative.

The most important thing to remember is: Do not attempt to remove lines from a utility pole. There are several types of lines on each utility pole and going into each home, so it’s best to leave line removal to the professionals.

If you see a line down on your property or at your home, just contact us at www.cox.com/chat and we will arrange a date/time for a technician to come and remove or repair it.

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