Prepare For Your Fiber Installation

Thank you for selecting Cox Business as your trusted communications provider! To ensure you have a successful installation without any delays, we’ve provided a helpful checklist and installation overview to ensure your site is ready for installation.

Should you have any questions regarding your installation, please contact your Cox Project Manager.

Cox Business Installation Process

There are several steps that takes place prior to your installation date. Please begin preparing for a smooth installation by becoming familiar with the following overview.

Order

A Cox Business project manager will work with you to confirm your order, schedule a site survey, and identify a local point of contact.

Site Survey

It may be necessary for a member of our sales engineering or construction team to visit your site.

Solutions Design

Our Cox Business Engineering Team will design a solution that fits your business needs.

Building Access Management

A building access agreement may be required when the customer is not the owner of the building.

Permitting

A permit may be required from the appropriate local agency for items including, but not limited to railroads, waterways and wetlands, right of way and utilities.

Construction

Construction may be required to make your location serviceable.
The following activities may occur:

Utility Location - Markings, paints and flags
Physical location and verification - Pothole and visual inspections
Temporary patches - Asphalt, concrete and temporary sidewalks
Fencing - Around trenches and holes
Final restoration - Finish landscaping and paving over removed asphalt, concrete, etc.

Installation

A field service technician will arrive to complete your service installation.

Cox Business Pre-Install Checklist

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Provide a contact to your Cox Project Manager. The contact should be present during the installation, over the age of eighteen and knowledgeable of the technology requirements identified.

If after-hours access to your building is required, additional coordination may be needed.

If you are not the building owner, you must contact the building owner or manager to ensure technicians have access to required rooms and make building modifications, if required.

A completed Building Access Agreement (may be requested by your Cox Project Manager, if required).

If the building is under construction or renovation, you must have a secure location available for the equipment.

Any customer-owned equipment must be in place prior to installation.

Installation of service may require floor plans for your building or office space.

A minimum of (1) 110V power outlet within 5 feet from where the equipment will be mounted.

A plywood backboard (at least 3/4" thick and 36" x 36") must be mounted to the wall with proper drywall anchor. If the equipment will not be mounted, there must be sufficient floor space for an equipment rack.

Equipment rooms must be secured with a locking door or similar security measure as well as climate-control to prevent equipment from being exposed to extreme temperatures or moisture.

The demarcation point (where our Cox network ends and connects with your on-premise wiring) must be identified and agreed upon with your Cox Business sales representative or engineer. Service extensions past the demarc may be provided for a fee.