Prepare For Installation

Thank you for selecting Cox Business as your trusted communications provider! To ensure you have a successful installation without any delays, here’s a checklist of what to expect and what is requested from your business during your new service installation.

Please review this prior to your appointment to ensure everything goes smoothly.

Installation Checklist

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Schedule Your Installation

A Cox Business order management representative will contact you if you haven't already scheduled your installation. The typical installation should take between 1-2 hours, and you can expect a few minutes of downtime during the integration and porting, if applicable. This may vary due to services ordered.

Create Your MyAccount Profile

Create your profile to manage your service, confirm your billing address and add Authorized Users.

To ensure your first bill is delivered to the correct address, please confirm your address. Add your employees as Authorized Users so they can manage the services and pay bills.

Have An Authorized Representative On-Site

Have an authorized representative from your business on-site to give the technician access to necessary work areas, assist with questions, review the services being installed and sign for completed work.

You’re responsible for integrating and troubleshooting your network and managed phone system after install. If you have an IT team or vendor who manages your phone or internal network, you may want them to be available to ensure your printers, services, POS systems and/or other devices are properly integrated at the time of your installation. They should also review this basic LAN integration guide prior to installation.

Plan Your Desired Coverage Area

If you are installing WiFi services, determine where your guests will be using the service and choose an area close to your computer or gateway device to house your Cox Business equipment. Technicians will then verify with your on-site representative.

If you ordered Net Assurance, click here for more information.
If you have ordered Fiber Internet, click here for more information.

Prepare The Space And Have Permanent Power

Clear the area of objects and have at least 2 power outlets within 6 feet of the equipment.

WiFi access points will be wall or ceiling mounted, no higher than 12 ft. If drop ceiling or attic is not available, the cabling will be exposed. If you want the cabling to be covered, this will be an additional cost.

If you share a closet or storage space with other tenants, please be sure you have access to that area.

If your property has a fire or security system, your alarm company must test the system and communication path after your installation. For fire alarms, this is a requirement of the National Fire Alarm and Signaling Code (NFPA 72), in accordance with Chapter 14.

Configure Your Network, POS System And Devices

Once activated, you will need to have your IT team or vendor configure your network (router) and connect devices like POS system, computers and printers to the LAN (Local Area Network).

If you have ordered voice services, set up your voice mail and download the Webex app or Microsoft Teams app (Google Play or Apple App Store).

Contact Cox Business Support

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