Learn How to Read Your Cox Bill

Cox Business wants to make it easy to understand the components of your bill. Let's look at the different parts of a typical Cox Business bill together.

Summary of charges
Breakdown of taxes and fees
List of one-time charges, credits and setup fees

Understanding Your Bill

Your billing information is organized simply and efficiently, so you can always feel confident that your statement reflects the services you received.

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1. When Do I Receive My Bill?

All recurring services, like Internet, TV and Voice, are billed a month in advance.

Your first bill will generate within 24 hours of install and will appear in MyAccount. You can expect subsequent bills to come on a monthly cycle (every 30 days).

2. Bill Summary

Your Cox bill summarizes your previous balance, last payment and current amount due.

We also show you one-time charges, such as service installation, as well as taxes and fees.

3. New Charges

You can always find out what you currently owe by reviewing the "Total Due by [Date]" at the bottom of the Account Summary section.

4. Monthly Services Costs

The costs for your monthly services are listed separately, so you can see how much each line item costs.

5. Total Monthly Services Costs

The combined costs for your services, without taxes and one-time charges, are listed at the bottom of the Monthly Services breakdown.

Unless you change service options or tiers, this number should stay the same month over month.

6. One Time Charges and Credits

Charges that don't occur monthly are shown here. These include items such as installation fees, service calls or equipment-related charges.

Any credits applied to reduce your bill for this month will show here.

7. Taxes, Fees and Surcharges

Depending on your services, equipment and location, you may have a mix of fees. These fees are assigned by federal, state and local requirements.

To learn more, visit our support article on taxes, fees and surcharges.

8. Paying Your Bill

We make it simple and easy to pay. Simply click Pay Bills on your MyAccount homepage or set up Auto Payments.

If you would prefer to send your payment by mail, detach the payment slip from your bill and mail it back with your payment

View And Pay Your Bill Online

Setup auto payments and paperless billing below in Cox Business MyAccount.

Auto Payments

In MyAccount and the MyAccount app, you have the ability to set up and manage automatic recurring payments to pay your bill automatically each month from a designated bank account or credit card.

Setup Auto Payments