Cloud Voice for Talkdesk from Cox Business
Cloud Voice for Talkdesk from Cox Business
A Partnership to Power Your Contact Center
Call handling shouldn’t come with complexity. Managing customer communications should feel seamless, whether by chat, text, SMS or conventional phone call. Your business deserves a contact center solution from Talkdesk that feels modern and intelligent. Cox Business Cloud Voice for Talkdesk provides integrated phone numbers, public switched telephone network (PSTN) connectivity, and integration with Talkdesk for a great experience.
at-a-glance
Why Your Company Needs Cloud Voice for Talkdesk
Why Your Company Needs Cloud Voice for Talkdesk
With the move to Contact Center as a Service solutions, many organizations have discovered a need to combine phone numbers and calling capabilities into a single solution. Managing multiple modes of customer engagement simply is more challenging. Yet, our offering brings integration capabilities to your fingertips. With Cox Business Cloud Voice for Talkdesk your contact center can avoid the hustle of transferring customer calls multiple times and instead introduce automated efficiencies powered by Talkdesk.
Talkdesk offers benefits to various industries—from insurance, to government, retail, healthcare, banking and more. Discover the many ways our solution helps you upscale customer service managed through your contact centers.
Cloud Voice for Talkdesk Key Features and Benefits
Cloud Voice for Talkdesk Key Features and Benefits
Integrated Cox Business Voice
Integrated Cox Business Voice
Integrated Phone numbers, Public Switched Telephone Network (PSTN) Connectivity, with Bursting and Cox Business Advanced Toll Free options available for your Talkdesk CCaaS solution.
Omnichannel Engagement
Omnichannel Engagement
Engage with customers and prospects through their channel of choice and keep conversation context through a range of communications channels including email, SMS, chat, fax, and social messaging.
Powerful Integration
Powerful Integration
Connect to 60+ CRM and other business applications with out-of-the-box integrations, automated workflows, and easy setup.
Intelligent Automation
Intelligent Automation
Increase customer self-service rates with virtual agents to reduce wait time, identify customer issues, and provide quicker resolution.
Workforce Management
Workforce Management
Manage, develop, and engage agents throughout the employee lifecycle, improve the customer experience, and optimize operational efficiency.
CONTACT COX BUSINESS
CONTACT COX BUSINESS
Let’s Get In Touch
Whether you’re a new or an existing customer, we’re here to talk about your business needs and answer any questions you have about our services.
