Business Phone Features

Put an end to long-distance spending surprises. Provided on a per-line basis, the Unlimited Long Distance Calling Plan covers all outbound, direct-dialed long-distance calls anywhere within the United States.

Best for: Businesses that make frequent long-distance calls and prefer to budget their monthly communication expenses.

Anonymous Call Rejection allows you to block callers that intentionally prevent the delivery of their name and number.

Available with VoiceManager Anywhere and UC Apps, the Automatic Callback feature provides notification when a busy line within a group becomes available.

The Call Forwarding Always feature automatically transfers incoming calls to your answering service to avoid interruption on busy days or when you're away from your desk.

The Call Forwarding When Busy feature automatically transfers calls to your answering service if your phone line is busy, ensuring that callers can leave a message and avoid frustrating busy signals.

The Call Forwarding No Answer feature automatically transfers calls to your answering service after a specific number of rings go unanswered, ensuring that callers can leave a message.

Selective Call Forwarding allows you to re-route specific incoming phone calls that match criteria you have set.

The criteria for a Selective Call Forwarding entry can be a list of up to 12 phone numbers or digit patterns and a specified time schedule. For example, all business calls from area code 704 could automatically be forwarded to a specific person or hunt group; or a call from your home number between 2:00 and 3:00 p.m. on Tuesday can be forwarded to your mobile device.

The Call Park feature allows you to hold a call for an extended period of time and retrieve it from any extension in your group with.
 
Use Directed Call Park to hold a call by a specific extension number and pick up from any in-group extension. Both services are available with Voice Manager Anywhere and UC Apps.

Call Pickup enables you to answer any line ringing within the Call Pickup group.

Directed Call Pickup allows you to answer a call ringing to a specific extension within the call pickup group, enabling you to automatically conference in to an existing call.

The Do Not Disturb feature allows you to easily route incoming calls to your voicemail when you're unavailable by dialing an access code or using MyAccount Portal.

Play hold music for business callers with Call Park, Call Waiting, Call Hold, and Busy Lamp.

This feature is available with Voice Manager Anywhere and UC Apps.  

The Priority Call Alert feature allows you to assign a unique ring for certain incoming calls, such as a specific person, a call from inside a group, or a call from outside a group.

Route customer calls to a team of users based on the order of incoming calls, number of rings at each extension, or unanswered calls. Available with VoiceManager Office, VoiceManager Anywhere, and IP Centrex services.  

The Simultaneous Ring feature allows you to select up to 10 phones that will ring at the same time to ensure that incoming calls are answered.

Speed Dial offers two options that allow making calls using speed codes. Speed Dial 8 provides single-digit dialing for up to eight (8) frequently called phone numbers. Speed Dial 100 provides two-digit dialing for up to 100 frequently called phone numbers.

The Auto Attendant feature allows you to customize an automated receptionist with greetings that provide a menu of options to effectively route customer calls during or after business.

Directory Line Hunting routes incoming calls to one or more specific users so that every call is answered.

Pilot Line Hunting routes incoming calls to a specific company telephone for a particular group of users.

Readable Voicemail allows transcribes voicemail to text which can be listened to or read right from your email.

Multiple email addresses can be designated to receive voicemail notifications for added convenience.

Associate a remote phone number with your primary business number to make and receive calls as if from your office.

With this feature, your business number displays to those you call and charges for these calls are directly billed your business.  

Selective Call Acceptance manages incoming calls by authorizing whether or not to answer them. Custom criteria, like time range rules, can be set to determine whether a call is accepted or rejected.

Avoid unwanted calls, without missing others.

Selective Call Rejection allows you to create a rejection list to have calls from those numbers automatically rejected with a message that you are not accepting calls at this time.   

Sequential Ring routes customers to your next available phone--using up to 5 numbers--so you never miss a call.

Standard Voicemail allows customers to leave you a message when you're unable to answer their call.

Voicemail to Email sends an email alert when get a new voicemail.  

The Distinctive Ring feature announces specific callers with a special ring tone, and use a distinct tone for Call Waiting.

Account & Authorization Codes used with Cox Smart Billing service provide your company with a monthly summary of toll calling based on the Code used for each call. An Account or Authorization Code is an optional entry by users for making outbound calls.

Custom Ringback Tones greet callers with a custom message or music until their call is answered or goes to voicemail.

Instant Conference Calls immediately establish a conference call with a pre-determined list of telephone numbers by dialing an extension number.

Experience next-level voice management services with our advanced Unified Communications solution.

• Take and receive calls from any device
• Move calls between your desktop and mobile devices - One-click dialing from your desktop or mobile phone
• Instant messaging and availability status
  
• Maintain business identity by displaying your business number from your private cell
  
• Call forwarding
  
• Extension dialing