When you think of a phone system, your first thought is that it’s how customers can reach and interact with you and vice versa. That’s true, but it can additionally be the avenue your employees take to communicate and collaborate internally.
With cloud-based unified communications (UC) systems like Cox Business’ Cloud Business Phone System, you can extend the capabilities of “your phone system” to support collaboration across teams, departments and geographies. When implemented and integrated correctly, you can connect internal teams and cultivate positive teamwork.
What is Cox Business’ Cloud Business Phone System?
Our Cloud Business Phone System is a hosted, cloud-based telephone system delivering business-grade voice services over the Cox Business private network. With the integration of Cisco Webex, employees are empowered to stay connected and work productively no matter where they are, creating the ideal system to fuel productivity and teamwork for remote, hybrid and in-person teams. With the Webex application, your business can merge office phone numbers, handsets and mobile devices and enable video calling, meeting, messaging, collaboration, and more.
How Cox Business’ Cloud Business Phone System Improves Employee Experience
Our Cloud Business Phone System enhances the employee experience by streamlining communication and collaboration. It does so by:
- Enabling remote and hybrid work so employees can work productively no matter the time or place
- Unifying communications into one platform, consolidating conversations and reducing the number of apps and devices employees have to juggle
- Easing collaboration with document sharing, screen sharing, and web and video meetings
How Cox Business’ Cloud Business Phone System Improves Customer Experience
Our Cloud Business Phone System enhances the customer experience by streamlining communication and making interactions more efficient and personalized with the following features:
- Anywhere work enablement empowers employees to take greater responsibility of customer inquiries.
- Unified communications offers customers multichannel options for interacting with your team, allowing them to choose the method that works best for them.
- Auto attendants and Interactive Voice Response (IVR) can help customers reach the right person quicker while decongesting call queues.
- Customer Relationship Management (CRM) integrations can provide employees with instant access to customer information so conversations can be personalized and intelligent.
According to Gartner, employee experience can negatively impact customer experience when employees aren’t invested in their jobs and organization. Further, when technology is lacking or overly complicated, employee engagement decreases. Gartner recommends empowering employees with easy-to-use, powerful technologies that support flexibility and autonomy.
Improvements in the employee experience when using a Cloud Business Phone System from Cox Business translate to improvements in the customer experience, creating a win-win-win for employees, customers and your business.
