More than two-thirds (67%) of employers offer hybrid work arrangements enabling remote work at least one day a week, with a quarter (26%) offering remote work up to five days a week, according to WFH Research. This shift toward remote and hybrid work underscores the growing need for seamless, integrated communications tools to support flexible work environments.
Increasingly, businesses like yours are turning to cloud-based unified communications (UC) solutions to get the tools they need to enhance collaboration and boost productivity for hybrid teams. Indeed, according to Grandview Research, the global unified communications as a service (UCaaS) market is estimated at $87 billion in 2024 and is expected to grow at a CAGR of nearly 20 percent from 2025 to 2030.
The reason for increased adoption is clear. By implementing UCaaS, you can empower your workforce to maintain efficiency and connectivity, regardless of location. In the following blog, discover how Cox Business’ cloud-based unified communications can help set you up for success as a modern, hybrid workplace.
What Is Unified Communications as a Service?
In today’s fast-paced business environment, your communication tools must be more than functional—they must work together seamlessly. UCaaS makes this possible in a few ways:
- UCaaS brings all your communication channels into one place, enabling employees to use voice, video, messaging and collaboration tools in a single platform. Additionally, UCaaS is cloud-based and accessible from any internet-enabled device—whether it’s a desktop, mobile phone or tablet.
- UCaaS is not only about tools; it’s about creating a unified experience. Your team is empowered to move seamlessly between communication methods without losing momentum. Plus, UCaaS can streamline your workflows with applications designed to work together, which is ideal for efficiency and scalability.
- UCaaS can be customized for size, budget and capabilities. UCaaS solutions are highly configurable so your business can tailor the features and functions to meet your needs. Plus, you can seamlessly scale the number and type of seats to accommodate business growth and evolving technology needs.
What Are the Benefits of UCaaS for Your Hybrid Workplace?
Hybrid work is here to stay, and you need solutions that support your employees, no matter where they are. UCaaS enhances your hybrid workplace by enabling the following benefits:
- Improved Collaboration— Support real-time brainstorming and problem-solving by connecting your team effortlessly through video, voice, instant messaging and file-sharing tools.
- Increased Productivity— By integrating communication tools in one place, UCaaS simplifies your workflows and eliminates delays in communications and decision-making with instant access to team members and resources.
- Enhanced Flexibility— Empower your remote workforce to collaborate seamlessly at any time and from anywhere, whether at home, in the office or on the go.
- Cost Savings— Reduce expenses by consolidating multiple tools into one unified platform, swapping pricey travel for cost-effective virtual meetings and optimizing IT costs with cloud-based subscription services.
- Better Customer Service— While not expressly designed for customer service, UCaaS helps employees provide timely responses to customer inquiries with multimedia options from any device.
- Greater Scalability— Easily add or adjust services and seats as your business grows, customize options for your workforce and stay future-ready with tools that evolve with technology.
What Is the Simplest Path to UCaaS?
Switching to UCaaS is simpler than you might think. With Cox Business, you can
access a range of solutions designed to fit your business and ensure a smooth
transition. These solutions include:
- Cox Business Voice— Get a powerful hosted voice solution for clear, reliable communications. Enjoy a straightforward, dependable voice service that’s easy to manage and scales effortlessly as your business expands.
- Cox Business Voice with Webex— Combine advanced calling features with Webex collaboration tools. Use voice, video conferencing and messaging all in one seamless platform to make teamwork and productivity easier than ever.
- Cox Cloud Voice with Microsoft Teams— Integrate the familiar Microsoft Teams interface with Cox’s powerful cloud voice platform. Manage voice calls, messaging and collaboration in one place—the Microsoft 365 instance you already own.
Why Choose Cox Business for UCaaS?
UCaaS isn’t just a trend—it’s a necessity for modern businesses, especially those embracing hybrid work. Cox Business delivers the tools and support your team needs to excel in a hybrid work environment, including a diverse portfolio of solutions to ensure a perfect fit and expert guidance to help migrate and integrate your communications effortlessly. Plus, it’s all backed by Cox Business’ reliable 24/7 customer support team.
