A nonprofit healthcare center was struggling to manage the overhead costs of its aging IT equipment. However, overhauling the organization's tech stack was an unrealistic goal without help for its small IT staff. On the advice of a trusted technology advisor, the healthcare company's IT leaders called on Cox Business to help them modernize their IT environment and maximize the value of their in-house team.
About the Client
The nonprofit healthcare provider in rural southern Arizona provides primary healthcare and dental services to local patients with little access to healthcare and financial support. The nonprofit operates 11 community health centers and serves more than 10,000 high-risk, low-income patients.
Challenge
The medical provider outsourced its IT tasks to a managed service provider (MSP) but was dissatisfied with its lack of support, forcing the client's two-person IT team to pick up the slack. Over time, the IT director became overwhelmed by maintaining aging IT equipment and supporting 300 employees. Seeing the struggle, the COO stepped in to take on IT responsibilities, many of which went beyond his expertise. Still, the team was bogged down in managing overly cumbersome, antiquated technologies and became concerned that they were losing focus on improving employee productivity and enhancing patient care. They needed a life preserver. Enter RapidScale, a Cox Business Company and best-in-class MSP.
Solution
RapidScale provided the healthcare company with a custom cloud solution that included Infrastructure as a Service (IaaS), Security as a Service (SECaaS), Microsoft 365, managed WiFi, and an SD-WAN solution to support new cloud functionality. The clinic now benefits from the following solutions:
- IaaS delivers on-demand computing and storage from secured, global data centers hosted by RapidScale.
- Enterprise-grade cybersecurity and firewalls now protect company data and combat any external security threats or cyberattacks.
- The Microsoft 365 productivity suite offers an improved email solution and facilitates better employee communication and collaboration through online apps that support video meetings, screen-sharing, file-sharing, and more.
- Connectivity upgrades, including Metro-Ethernet, Type II dedicated Internet, and PRI services, enable seamless, reliable voice, video, and data connections.
Results
The healthcare provider's IT team can now focus on empowering employees and improving patient care rather than managing outdated technology. RapidScale takes on the tech management, facilitating implementation, configuration, and ongoing management, including patches and updates. Its RapidResponse team also delivers effective, professional support 24/7/365. Best of all, RapidScale's "as a service" infrastructure and applications delivery means the medical company didn't have to refresh old equipment or hire more IT staff, saving them $240,000 annually.
A Trusted MSP & Partner
Cox Business' RapidScale is a trusted partner for organizations seeking best-in-class technology solutions and support. We can help you free up your IT teams to focus on work that drives business value, unlock cutting-edge technology solutions, and access advanced expertise on demand.
