As businesses navigate digital transformation, they must be mindful of maintaining high-quality customer experiences. One way to do so is by partnering with a managed services provider, as was the case with Cox Business customer Interim HealthCare of Oklahoma.
The Client
Interim HealthCare of Oklahoma is part of a leading national home care, senior care, home health, hospice, and healthcare staffing services network. One of more than 300 Interim HealthCare franchisees, the provider serves patients in the Greater Oklahoma City region.
The Challenge
The Oklahoma healthcare network had antiquated technology solutions that made it difficult for its mostly remote workforce to connect with patients, staff, providers, and referral sources instantly and easily. In response, the healthcare provider began investing in new technologies but found it challenging to source and implement those solutions while maintaining its commitment to a high level of care.
The franchise needed to affordably upgrade its old technology with more modern solutions without impacting care budgets. And it needed to unlock functionality and benefits quickly and effortlessly. Interim HealthCare of Oklahoma called upon Cox Business for support.
The Solution
Cox Business recommended managed solutions to support Interim HealthCare of Oklahoma’s distributed workforce around the clock, including an IP Centrex phone system with mobile-friendly unified communications capabilities, Microsoft 365 cloud-based office productivity suite, Mimecast web and email security, and reliable fiber-optic internet.
Cox Business also offered flexible bundles and pricing, addressing the home care company’s budget concerns. To minimize the migration’s impact on patient care, Cox Business transitioned hundreds of Interim HealthCare of Oklahoma users over a weekend and followed up with 24/7 dedicated customer support and ongoing training.
The Result
Interim Healthcare of Oklahoma not only solved its digital transformation needs but also experienced business growth and high return on investment (ROI). Thanks to the new technology, tasks are easier and more efficient, enabling the company to grow and expand services year after year.
“Our goal as a home care provider is to always provide the best care and services we can to our clients,” said Sharon Collins, COO at Interim HealthCare of Oklahoma. “Cox has been able to help us meet and exceed our goals with fast and efficient internet and phone services.”
Through its partnership with Cox Business, Interim Healthcare of Oklahoma transformed its digital infrastructure with modern technology. The healthcare provider can now focus on its patients’ health and well-being with the peace of mind that its technology solutions are updated, reliable, and effective.
