Natural disasters and cyberattacks are subjects we often avoid thinking about, but it's important to give serious thought to how to prepare for them. Fortunately, you don't have to go it alone. An essential part of disaster preparedness is partnering with experts you can depend on. Cox Business delivers business continuity solutions, managed services, and rapid response to help you get ready for and recover from an outage or attack.
Your Partner During Natural Disasters
Experience matters when it comes to disaster planning and recovery. Cox Business has weathered its fair share. Here are just a few ways we’ve supported customers through natural disasters in our communities:
- Wildfires – When California faced unprecedented wildfire dangers, Cox Business provided resources and guidance to at-risk customers to help them prepare for potential service outages.
- Hurricanes – Our associates provided on-site assistance to help citizens and companies recover from Hurricane Ian’s damage and outages. We also offer customers hurricane preparedness advice and guidance on what to do during an outage.
- Flooding – Cox Business helped an Oklahoma school district prone to flooding achieve a four-hour recovery time objective (RTO) and a near-real-time recovery point objective (RPO) with advanced backup solutions. Plus, our experts became an ongoing extension of the district's IT team to ensure readiness and peace of mind.
- Storms – During recent storms in Tulsa, Oklahoma, Cox Business teams found creative ways to restore critical services. With hundreds of downed power poles, our NOC/Tier 3 and field techs were able to bring the city's two primary hospitals back online by installing generators.
- Power Outage – Cox Business often reaches out to customers to communicate plans in the event of power outages from weather events or accidental cuts by construction crews.
Your Partner in Cyberattack Prevention and Recovery
The most frequent "disasters" businesses face are cyberattacks, so Cox Business has a dedicated practice helping customers with solutions and processes to improve cybersecurity and cyber-resilience. Here are some examples:
- Optimized RTO/RPO – Cox Business helped an accounting firm develop a disaster recovery plan to protect its data and mitigate the risk of costly downtime ($31,000 per hour during tax season). We deployed Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS) to ensure the company was back up and running with a four-hour RTO and near real-time RPO. The client also offloaded the management of a second data center to a dedicated Cox Business team that performs nightly backups and testing.
- Protection Against Malware – Cox Business helped a nonprofit move to the cloud and develop data protection and disaster recovery strategies. We provided email and collaboration tools with Office 365 and Mimecast email security for threat prevention against impersonation attacks, viruses, and other malware. Our BaaS solution delivered server-side encryption and replication for the nonprofit's file systems and business applications.
Your Partner When and Where You Need Us Most
Cox Business helps businesses of all shapes and sizes power through disruption, whether natural disasters or cyberattacks. As your technology business partner, our goal is to ensure your connectivity prevails during a disaster so you can access the critical applications you need to continue or recover operations. It's not a job we take lightly. We're committed to being there for you when and where you need us most.
