IT environments for companies of all sizes are becoming increasingly complex and integral to business operations. That means organizations must invest in IT and their IT teams must sustain optimum performance to maximize return on investment (ROI).
That said, focusing solely on keeping IT systems up and running comes at a cost, specifically an opportunity cost. Ensuring uptime and security are critical but can leave your IT teams little time for priority projects that drive value for the business.
Outsourcing IT support is a smart way to enable your in-house IT experts to focus on strategic solutions for the business, create a market advantage, attract customers, and grow revenue. Cox Business Premium Support Services enables your IT teams to do just that. Think of it as IT support for the IT support team.
What Should You Look for in Outsourced IT Support?
Not all outsourced IT support services are created equally. Here’s what you should look for when selecting a provider:
- 24/7/365 expert customer support that’s responsive and competent
- A single point of contact and one hand to shake
- Predictable, low monthly fees rather than one-time or full-time equivalency (FTE) charges
- Compatibility with existing infrastructure
- Total coverage of WiFi-connected devices
- Support for remote and hybrid work environments
- Competitive service level agreements (SLAs)
What Are Cox Premium Support Services?
Cox Premium Support Services address the technical headaches and frustrations IT teams experience when managing modern technology solutions. Cox Business Premium Support Services are tailored to small, midsize, and large businesses as follows:
Cox Business Complete Care for Small Businesses
- Supports businesses with up to 20 users
- Delivers companywide coverage for all employees and devices on your network
- Provides malware and virus assistance.
- Offers 24/7 live business IT support
Cox Business Complete Care Helpdesk for Midsize Businesses
- Supports businesses with more than 20 users
- Provides device and connectivity troubleshooting
- Offers a software application, managed cloud backup, and static IP support
- Delivers custom security software configurations for WiFi networks and devices
Network Operations Center as a Service (NOCaaS) for Enterprise Businesses
- Supports large network operations
- Offers 24/7 proactive monitoring and incident management from Cox Business’ NOC
- Leverages network technicians to support custom SLAs and endpoint and environmental monitoring
- Provides a dedicated project manager assigned to facilitate onboarding, escalation, and more
- Delivers comprehensive ticket and alert tracking
- Conducts periodic business reviews to assess future operational impact
Cox Business — The Trusted IT Support Provider
Outsourcing IT support to a trusted provider like Cox Business Premium Support Services helps your business extract more value from your IT solutions by enabling you to:
- Access skilled professionals without the overhead costs
- Staff across time zones for round-the-clock support
- Scale for peak and non-peak usage hours
- Stay updated with the latest technological advancements
- Access cutting-edge technologies and expert guidance to stay ahead of the competition
- Convert fixed IT costs into variable costs, making budgeting easier and more predictable
By leveraging these benefits, your businesses can optimize IT operations, reduce costs, and improve overall performance, leading to a higher ROI.
