Arris SB8200

Details

Modem Information

DOCSIS 3.1 Cable Modem

32x8 channel bonding

Highest Service Level

Go Super Fast - 1-Gig


Front View Click to enlarge.		After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators continuously indicate that the modem is online and fully operational.

Back View Click to enlarge.		The following ports are available on the back of the modem. Ethernet - Two Ethernet ports for RJ-45 network cable connections. Green LED indicates a GigE data connection is made. Amber LED indicates a 10/100 Mbps data connection is made. Only one gigabit Ethernet port can be used at a time. Therefore, a second device plugged into the modem will not receive Internet access. Reset - Recessed button located on the back of your SB8200 can be used to either reboot the cable modem or reset the cable modem configuration settings. Cable / Internet - Connect your coaxial cable line to this port. Power - Connect the supplied power cord to this port.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer. This information is usually found on a sticker at the bottom of the modem.

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Off	No power. Verify all cable connections and try resetting the modem.
POWER	Solid Green	None
RECEIVE	Flashing	Scanning for a downstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None. The downstream channel is connected in DOCSIS 3.0 mode.
	Solid Blue	None. The downstream channels are connected in DOCSIS 3.1 mode.
SEND	Off	The upstream channel is inactive. Verify all cable connections and try resetting the modem.
	Flashing	Scanning for the upstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None. The upstream channel is connected in DOCSIS 3.0 mode.
	Solid Blue	None. The upstream channels are connected in DOCSIS 3.1 mode.
ONLINE	Off	No connection. Verify all cable connections and try resetting the modem.
	Flashing	None - scanning for configuration parameters
	Solid Green	None - operational

Manufacturer Resources

For more detailed technical information on the SB8200, use the resources below.

Arris SB8200 Quick Start Guide (PDF)
Arris SB8200 User Guide (PDF)

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