Cox Business Gateway and WiFi Hotspots

Details

Cox is a member of a nationwide group of cable providers that offer over four million WiFi Hotspots. Having your business displayed on a WiFi Hotspot map is like a free listing in the Yellow Pages and offers the potential to draw more customers to your business.

Hotspot Details

The Cox Hotspot is an added benefit that is available to business owners who subscribe to Cox Business Internet. If you are renting a gateway, then your business can be designated as a Hotspot for customers and guests who have Cox residential or Business telecommunications services.

When a person or customer is looking for WiFi, they will see your business listed as an available option to connect their cellular phone, tablet, or laptop computer. See www.cox.com/residential/internet/learn/cox-hotspots.html to access the current WiFi Hotspot map.

Your customers that have qualifying speed tiers of Cox residential or business services will see a WiFi network named Cox WiFi when they search for a WiFi connection. When connecting, users are prompted to log in with their Cox MyAccount credentials and then accept the Acceptable Use Policy terms and conditions. After a customer has logged in to the Cox WiFi network, they are automatically logged in when they are within range.

Additional Questions and Answers

View the following questions and answers about gateways and Cox Hotspots. If you have any additional questions, you may contact us.

Does a WiFi Hotspot interfere with my business Internet use?

No, the Cox WiFi SSID data traffic uses its own bandwidth that is separate data stream so it prevents the comingling of the Cox WiFi data traffic with your business data traffic. This is another benefit of using the service. Each user's bandwidth is up to four Mbps downstream and two Mbps upstream.

What happens if visitors to my business cannot access the Cox WiFi SSID? Who should they contact?

If there is ever an issue, then contact us. Common connectivity issues are typically resolved by ensuring that the connecting device is in close proximity to the access point and is not impeded by obstacles or large distances.

What if I already have a Guest WiFi SSID on my gateway? Will the Cox Hotspot interfere with it?

Your business can keep its current Guest WiFi SSID on the device and still offer the Cox WiFi Hotspot without interfering with each other. The Cox Hotspot may actually help more people use WiFi in your business since Cox and other cable provider customers who have already signed in to the Cox WiFi network will connect automatically.

Is the Cox Hotspot secure? How do I add or remove users?

Yes, the Cox Hotspot uses its own SSID and requires login credentials. You can have 10 total users per account. Refer to Managing Cox Hotspot Users in MyAccount.

What if I decide at some point that I do not want to show my business as a Hotspot? How do I get removed or opt out from this service?

If for any reason you do not wish the gateway to broadcast Cox WiFi or if you do not wish to be part of the national WiFi Hotspot, you may opt out or opt in by signing into MyAccount. See Changing the Cox WiFi Hotspot Opt In / Opt Out Status.