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Cox Internet Setup Guide

Solution

Refer to the following steps to connect your Technicolor CVA4004.
 

1

Connect the Coax Cable

Connect the coax cable to an active cable outlet and the Internet modem.

image of connecting the power cord to the cox equipment then to the wall outlet

2

Connect the Power Cord

Connect the power cord to the Internet Modem and an electrical outlet.

image of connecting power cord to the cox equipment then to the wall outlet


Note
: Ensure the electrical outlet isn't connected to a dimmer or switched outlet.
 

Easy Connect Tip: If you're having trouble connecting, wait a few minutes and try again.

3

Connect to the Network

Wait about 10 minutes for the Internet Modem to power on. When the Online light stays solid, then it is connected to the network.

4

Connect to Ethernet

Connect the Ethernet cable to the Internet Modem and to one of the following.

  • WAN / Internet port on your router
  • WAN port on your computer.

image of connecting the power cord to the cox equipment then to the wall outlet

Go online to confirm the internet is working.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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