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When a mailbox is deactivated, it continues to receive mail, but the user can’t log in. If the user is an admin, they will also be unable to log in to My Account. An admin can reactivate a deactivated mailbox any time, within Mailbox Manager.
Deactivation is generally used by an admin to lock a user out of their mailbox. If you have only one mailbox, you are the admin. You can’t deactivate the user that you’re currently logged in as.
To deactivate a mailbox, complete the following steps.
From the Mailbox Detail View for the mailbox, click Deactivate mailbox.
From the Deactivate mailbox account window, click Deactivate mailbox to confirm.
Results: In the Mailbox List, a red DEACTIVATED badge displays next to the mailbox user’s name, and the mailbox user is no longer allowed to log in to email.
To reactivate a deactivated mailbox, complete the following steps.
From the Mailbox Detail View for the mailbox, click Activate mailbox.
From the Activate mailbox account window, click Activate mailbox to confirm.
Results: In the Mailbox List, the red DEACTIVATED badge next to the mailbox user’s name is removed, and the mailbox user is now allowed to log in to email.
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