Edit an Online Ticket in Cox Business MyAccount

In Cox Business MyAccount, you can access and edit the open tickets that have been created for your business. This option is only available for your open tickets, and it provides you with the following opportunities.

• Ability to add an attachment to your ticket which may include a screenshot of the issue that is occurring.
• The Comment Log enables you to communicate with the Cox Business representative by adding details or responding to a request.

Follow the steps below to edit your open tickets.

From the Ticket Summary window, click the open ticket.
 

From the Ticket Details window, locate the category to edit.

1. Click the applicable tab for the category you will be editing.
   
   
   
   The information for each category is outlined in the table below.
    

   Category	Information Provided
   Contact Information	Displays the following contact information for your account. Preferred Contact Alternate Contact Originator Contact
   Request Details	Provides the following basic details captured from ticket creation. Customer Name Account Alias Customer Reference Number Date Created / Modified / Resolved
   Issue Description	Provides details, entered by the ticket creator, that relates to the concern.
   Comment Log	Date and time Added, Journal Notes on the ticket.
   Restoral Activity	Estimated and Actual Arrival Date / Time Restoral Activity Performed Stop Clock Condition and Duration Resolution details include the Date, Time, and Resolution category.
   View Ticket Activity Log	Description Actions Performed User Name Date Modified

2. Click Edit Ticket
   
   

From the Edit Ticket Details window, update any of the following editable fields outlined in the table below.
 

To save your updated information to the ticket for a Cox Business representative to review, click Save.