In the Cox Business MyAccount app, you are able to access, review, and edit all of the open and pending tickets on your Cox Business account. Follow the steps below to edit your open tickets in the MyAccount app.
In the Cox Business MyAccount app, you are able to access, review, and edit all of the open and pending tickets on your Cox Business account. Follow the steps below to edit your open tickets in the MyAccount app.
Sign into the Cox Business MyAccount app using your User ID and Password.
Note: If you do not have a MyAccount profile, you may register in the Cox Business MyAccount app or on the MyAccount Setup page.
From the Home screen in the My Support section, tap Ticket Summary.
From the Ticket Summary screen, complete the following steps to view the open ticket you would like to edit.
From the Ticket Details screen, complete the following steps to view and edit the open ticket.
From the Edit Ticket Details screen, tap the arrow to open the drop-down menu to edit your contacts, comments, or attachments.
From the Manage Contacts section, complete the following steps to edit your ticket contact information.
From the Manage Comments section, complete the following steps to view or add new comments to your ticket.
From the Manage Attachments section, complete the following steps to add or delete attachments to your ticket.
Cox Business MyAccount Updates
With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere.
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