Enrolling in Two-step Verification Online

Two-step verification provides you with additional security by requiring more than one category of factors in the account authentication process. Complete the steps below to add two-step verification to your online profiles as an administrator or owner.
 

Note: Only a Profile Administrator or a Profile Owner can enroll in two-step verification. After enrolling, all users are required to set up verification methods the next time they sign in.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Main Menu and then select Users and Accounts.
 

Note: If the icon does not display, then click the arrow to view other available options.
 

Result: The Users tab displays.

Click to toggle the Two-step Verification switch to on.
 

From the Enroll in Two-step Verification? pop-up window, click Enroll.
 

Result: The online sign-in page displays.

From the MyAccount sign-in page, enter your User ID and Password, then click Sign In.

From the Setup Two-step Verification page, select one or more verification factors from the following choices and click Setup Verification Option.

• Text Message - Receive the six-digit one-time passcode via text to your mobile phone.
• Voice Call - Receive a call with your instructions to authenticate.
• Email - Receive a six-digit one-time passcode sent to your email address.
  
  Note: The email option may not display if an email address is not listed on your account, has not been verified, or is a Cox-issued email address.

Complete the steps outlined in the table below to enter the information for your verification method.
 

Note: The one-time passcode expires after five minutes.

Once you have finished updating your verification methods, click Done.
 

Result: You are now enrolled in Two-step verification. The MyAccount page displays.
 

Note: Once enrollment has been completed, two-step verification is enabled on the Cox Business MyAccount app.