Verification Link
When ID Scan is triggered, a verification link is sent via text message or email which provides a guided walkthrough for capturing and submitting images of the front and back of the Account Holder's ID as well as of themselves, also known as a selfie.
Refer to the guidelines below regarding the verification link.
- To receive the verification link, you must use a tablet or a mobile phone with a US number. Verification link texts cannot be sent to Canadian or international phone numbers.
- Verification links can be sent to any email address, including international addresses, with no location restrictions.
Important: Verification links do not work on a laptop or PC.
ID and Selfie Capture
Refer to the guidelines and tips below for capturing ID and selfie images for upload.
- Only the Account Holder's ID can be uploaded.
- The following ID types are acceptable for ID Scan.
- Driver's license or State ID card
- Passport book
- Passport card
- Use the following tips to help successfully capture your ID images.
- Use a clean, undamaged ID.
- Place the ID on a flat surface with a contrasting matte background. Do not use a solid white or black surface.
- Center the ID in the capture window when taking the picture.
- Take the picture at a 45 degree angle to reduce glare caused by light.
- Before uploading, verify the entire ID is captured and that the captured image is not blurry.
Note: If you are unable to complete the ID Capture process after using the tips above, visit a Cox Retail store for further assistance.
Camera Troubleshooting
Refer to the following information for assistance with troubleshooting device camera issues.
- Ensure your device's browser can access the camera. Browser permission settings may need to be changed in order to do so.
- If you encounter issues with loading the camera, copy and paste the verification link into a new browser window, if available.
- To refresh the browser, close the device's browser app and any open tabs, and then reopen.
- Clear the browser's cache and cookies.
- Ensure the device's software is up to date.
- Restart the device.
