Net Assurance Devices Not Connected

Go to My Account, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

From the Administrative Tools and Service Management section, click the Internet icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Manage Equipment section of the Business Internet page, complete the following.

1. Click on the device to view detailed information.
2. From the Status field, determine if the equipment is connected.
   
   
   
   

Note: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take one to two minutes for the equipment and equipment status to update.

Complete the following steps.

1. Do all devices have power?
   • If yes, then continue to the next step.
   • If no, then see Troubleshooting the UPS Battery Backup Power.
2. Unplug the power from all devices.
3. Plug in the devices in the following order.
   • Cox cable modem
   • Cradlepoint LTE Backup
   • Cox Gateway
4. If the connection is not restored, then contact us for further assistance.
   
   Important: If you are using an Internet Gateway and it displays Not Connected, it will not operate if the Cradlepoint LTE Backup displays Not Connected.