Once you have contacted us to complete an equipment swap, disconnect, upgrade, or downgrade of service, it is important to return Cox Business-owned equipment within 15 business days to avoid unreturned equipment charges.
Important: You must contact us to make account changes before returning your equipment.
The following items must be returned to avoid charges.
- Digital TV receivers
- Power cords or power supplies
- Internet modems
- Telephone modems
- Remote controls
- Phone equipment, such as switches or physical phones
- Security, detection, and surveillance equipment
Options to Return Cox Business Equipment
You can return Cox Business-owned equipment using one the following options.
Important: At this time, we are unable to accept Cox Business equipment returns at a Cox Retail store.
| Option | Instructions |
|---|---|
| UPS Store | For customers who are located near a UPS Store or have moved to an area not serviced by Cox, the Return Anywhere option offers the flexibility to return Cox equipment to any UPS store located within the United States.
|
| Technician Pickup | Contact us to schedule a technician to pick up your equipment. |
