Overview

Effective December 31st, 2022, Cox Business will no longer offer new Cox Business Security Solutions (Detection and Surveillance) to any new and/or existing customers. We will continue to service you for both existing Surveillance and Detection product lines, which may include servicing or adding additional Detection or Surveillance products to that existing location. Furthermore, there will be no disruption in your services.

We are so thankful for your business and trust in our platform. This is a very difficult decision, and strategic choice for the company. As the market evolves, we will continue to invest our resources to provide the best business-class services for our customers.

What happens next?

Existing customers may still add new locations or move their service for orders submitted before December 31st, 2022, as long as they are installed before February 28th, 2023.

Frequently Asked Questions

Will my security services be impacted after December 31st, 2022?

No, there will not be any impact to existing Detection or Surveillance services for customers. We will continue to support existing customers to ensure their existing locations remain protected. However, as of December 31, 2022, we will not sell Cox Business Security Solutions to any new customers. Also, existing customers will not be able to add any new locations.

Will I still receive technical support/assistance with my existing products?

Yes, our technicians and tech support teams will remain available 24/7 to support customers should any service issues arise. Customers can visit www.coxbusiness.com/securitysupport or call 1-844-601-5890 for more information.

Will I be able to add any new Detection or Surveillance products after December 31st, 2022?

No, existing customers will not be able to add either Detection and/or video Surveillance product lines for new locations after December 31st, 2022. However, existing customers will still be able to add the following equipment add-ons: alarm sensors and/or cameras to any of their existing locations. Customers can call 1-844-203-0023 to add new equipment to an existing location between the hours of 7 AM to 7 PM CST Monday through Friday.

Detection only: Existing customers cannot order Surveillance for any new location after December 30th, 2022. They can add alarm sensors at an existing location after December 31st, 2022.
Surveillance only: Existing customers cannot order Detection for any new location after December 30th, 2022. They can add cameras at an existing location after December 31st, 2022.
Detection and Surveillance: Existing customers cannot order Detection and Surveillance for any new location after December 30th, 2022. They can add equipment (cameras and/or alarm sensors) to an existing location after December 31st, 2022.

Will I be able to transfer my existing and/or add new services to new location(s)?

No, however, we have partnered with *Digital Watchdog and **Alarm.com, our software providers for Cox Business Security Solutions, should customers wish to add locations or transfer service. For more information, please see the instructions below.

*For Surveillance transfers/adds on Digital Watchdog: Email CoxReferral@digital-watchdog.com to find an authorized Digital Watchdog dealer in your area.

**For Detection or Surveillance transfers/adds on Alarm.com: Follow the steps below to find an authorized Alarm.com dealer in your area.

Step 1: Insert www.alarm.com into your web browser.

Step 2: Select “Get Started” on the top right.

Step 3: Scroll to the middle of the page and select “Let’s Go.”

Step 4: Select “Business” property type.

Step 5: Enter your business zip code.

Step 6: Select the service provider best suited to meet your business needs.

Will any of my security and/or MyAccount logins change?

No, all account logins and security platforms will remain active for existing customers.

Whom do I contact if I have further questions about any of the discontinued security products?

Our security team is available to answer any questions customers may have. Customers can call 1-844-203-0023, or email business_securitysupport@cox.com for more information.