Phone numbers for Cloud Voice for Microsoft Teams are configured for Teams users by default. To configure phone numbers for Microsoft Teams Auto Attendant/Call Queue instead, complete the following steps.
Switching Phone Numbers Between Microsoft Teams Users and Auto Attendants/Call Queues
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1
In Microsoft Teams Admin Center, confirm the phone number(s) are not currently assigned to a Teams user, Teams Auto Attendant or Teams Call Queue.
2
Contact Cox Business Customer Care.
3
Request to switch existing phone numbers to be used for Teams Auto Attendant or Teams Call Queue.
4
Provide the phone numbers and the requested use for each.
Note: It may take up to one business day for the configuration change to be completed.
Result: Once the configuration change is complete, the phone numbers will be listed in the Teams Admin Center and available to be assigned to a Teams user or Auto Attendant/Call Queue.
5
Use the table below to assign phone numbers to a Microsoft Teams user or Teams Auto Attendant/Call Queue in the Teams Admin Center.
| Task | Resource |
|---|---|
| Assigning phone numbers to a Teams User | https://learn.microsoft/com/en-us/microsoftteams/operator-connect-configure#assign-numbers |
| Configuring Teams Auto Attendant | https://learn.microsoft.com/en-us/microsofteams/create-a-phone-system-auto-attendant?tabs=general-info |
| Configuring Teams Call Queue | https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=general-info |
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