Technicolor CGA4332

Details


Modem Information DOCSIS 3.1 Dual Band 802.11-AX 32x8 channel bonding Compatible with future speed increases	Highest Service Level Cox Business Gigabit Note: Supports up to 2/2 Gbps symmetrical service.

Modem Information

DOCSIS 3.1 Dual Band 802.11-AX

32x8 channel bonding

Compatible with future speed increases

Highest Service Level

Cox Business Gigabit

Note: Supports up to 2/2 Gbps symmetrical service.

Front View

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After the cable modem is successfully registered on the network, a single solid white LED illuminates continuously to indicate that the cable modem is online and fully operational.

Important: After connecting the modem for the first time, wait 10-15 minutes before attempting to complete the WiFi setup or get online. Do not unplug the modem from power or factory reboot the modem during the initial 10-15 minute firmware download and modem registration process.

Back View

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The Technicolor CGA4332 has the following ports available on the back of the modem.

Eight Telephone ports - The CGA4332 supports up to eight traditional phones or DECT base stations to connect to the gateway. Single-line customers can use the Tel 2/Alarm port to connect an auto-dial alarm system.

Note: Telephone ports are a future enhancement and are not available at this time.
Six Ethernet ports - The first four Ethernet ports can transfer up to 1 Gbps data, while the fifth and sixth ports can have a combined data transfer speed of 2 Gbps.

Note: For our Cox Business Fiber Internet customers, only five Ethernet ports are available. The sixth port is used to connect the gateway to the ONT so that the gateway is configured in eWAN mode as a router.

LED	LED Status	Description
Left LED (Green)	Off	Not connected to a Gigabit Ethernet device
	Blinking	Connected to a Gigabit Ethernet device and sending/receiving data.
	Solid On	Connected to a Gigabit Ethernet device
Right LED (Amber)	Off	Not connected to a 100Mbps/10Mbps device
	Blinking	Connected to a 100Mbps/10Mbps device and sending/receiving data.
	Solid On	Connected to a 100Mbps/10Mbps device

Cable port - Connects to the cable wall outlet
USB port - USB port is used to connect USB devices
POWER - Connects the modem to the power cord

To help prevent errors during installation, connect the coax cable to a cable outlet first, then connect the power cord to an electrical outlet.

MAC Address and Network Name (SSID)

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MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Initial installation requires changing the Network Name (SSID) and password. The Network Name (SSID) and password listed on the bottom of the device are only used to connect to the modem during the initial installation. Technicolor recommends using a single Network Name (SSID) for the CGA4332 because the modem automatically chooses the best network for each connected device. Ensure all WiFi-ready devices recognize the single Network Name (SSID).

When connecting to the Guest WiFi or Cox WiFi SSID for the first time, you may be required to review and accept the Acceptable Use Policy terms and conditions.

Troubleshooting

The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
All	BLINKING at 5X a second	No bootable image available - boot fail
Ethernet LED	N/A	Ethernet is not enabled.
Ethernet LED	N/A	Ethernet is enabled with AC power
Ethernet port LEDs	Off	The port is not connected.
	Blinking at 1x a second	Data is being transferred
	Solid On	The port is connected.
	Blinking 5x a second	Data is being transferred.
Ethernet port 2.5G Link	Solid on Blue	The port is connected.
Ethernet port 2.5G Link	Blinking Blue at 1x second	Data is being transferred.
Internet LED	Off	There is no internet service.
	Solid On	Internet service is active.
	Blinking at 1x second	Internet Service is active via Internet Continuity (Cox CBRV2)
	Blinking at 5x second	No internet activity (has block sync)
Online LED / UP-DOWN Stream	Solid On	It is connected to the service provider’s network. Even when the internet is not active, the LED is on. Data traffic can be used.
	Blinking 1x a second	Trying to acquire upstream and downstream frequencies
	Blinking 5x a second	Firmware Download
Wi-Fi LED	Solid On	On and working
	Blinking	Data (2.4GHz or 5GHz) is active over the wireless connection.
	Off	The Wi-Fi access point is not enabled
Telephone LED	N/A	The MTA Voice interface is operational
	N/A	The MTA Voice interface is not operational
	N/A	AC power
Telephone Line LED	Solid On	The telephone line is registered successfully with the call manager
	Blinking	The telephone line has either gone off-hook or is in active call
	Off	The telephone line is not registered with the call manager
	Blinking at 5x a second	Port Error
WPS	Off	There is no WPS activity.
WPS	Blue Blinking at 1x a second	WPS Process initialized (lasts for 2 minutes).
Battery LED	White Solid On	The device is ON with AC power, the battery installed, and a charge level of less than 20%
	Amber Solid On	The device is ON with battery power AND battery charge level than 20%
	White Blinking at 5x second	The device is ON with AC power, and the battery is not installed
	Amber and White Blinking at 5x second	The device is ON with AC power, and the battery needs a replacement
	Amber Blinking at 1x second	power, and charge level more than or equal to 20%
Back Panel Ethernet port LEDs	Green Solid On	Left LED (Green) - Connected to an XGbps 2.5Gbps/1Gbps device
	Green Blinking	Left LED (Green) - Connected to an XGbps 2.5Gbps/1Gbps device and sending/receiving data
	Green Off	Left LED (Green) - Not connected to a Gigabit Ethernet device
	Amber Solid On	Right LED (Amber) - Connected to XGbps 1Gbps/100Mbps/10Mbps device
	Amber Blinking	Right LED (Amber) - Connected to a XGbps 1Gbps/100Mbps/10Mbps device and sending/receiving data
	Amber Off	Right LED (Amber) - Not connected to a Gigabit Ethernet device

The following buttons are located on the front panel of the modem.

Reset button - Press the Reset button to reset the box. Press the Reset button for approximately 12-13 seconds to restore to factory settings.
WPS button - The LED blinks when the WPS button is pressed. It will blink for 2 minutes or until the wireless client Wi-Fi is connected to the gateway, whichever is earlier. The LED turns solid white for two minutes, then turns off.

Manufacturer Resources

For more detailed information on the Technicolor CGA4332, refer to the User Guide (PDF).

Technicolor CGA4332

Details

Modem Information

Highest Service Level

Front View

Back View

MAC Address and Network Name (SSID)

Troubleshooting

Manufacturer Resources

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