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Technicolor CGA4332

Details

     

Modem Information

DOCSIS 3.1 Dual Band 802.11-AX

32x8 channel bonding

Compatible with future speed increases

Highest Service Level

Cox Business Gigabit
 

Note: Supports up to 2/2 Gbps symmetrical service.
   

Front View


Image of Front Modem View

Click to enlarge.

After the cable modem is successfully registered on the network, a single solid white LED illuminates continuously to indicate that the cable modem is online and fully operational.

Important: After connecting the modem for the first time, wait 10-15 minutes before attempting to complete the WiFi setup or get online. Do not unplug the modem from power or factory reboot the modem during the initial 10-15 minute firmware download and modem registration process.
     

Back View


Image of Front Modem View

Click to enlarge.

  

The Technicolor CGA4332 has the following ports available on the back of the modem.

  • Eight Telephone ports - The CGA4332 supports up to eight traditional phones or DECT base stations to connect to the gateway. Single-line customers can use the Tel 2/Alarm port to connect an auto-dial alarm system.

    Note: Telephone ports are a future enhancement and are not available at this time.

  • Six Ethernet ports - The first four Ethernet ports can transfer up to 1 Gbps data, while the fifth and sixth ports can have a combined data transfer speed of 2 Gbps.

    Note: For our Cox Business Fiber Internet customers, only five Ethernet ports are available. The sixth port is used to connect the gateway to the ONT so that the gateway is configured in eWAN mode as a router.
     
LED LED Status Description

Left LED (Green)

 Off Not connected to a Gigabit Ethernet device
Blinking Connected to a Gigabit Ethernet device and sending/receiving data.
Solid On Connected to a Gigabit Ethernet device

Right LED (Amber)

 Off Not connected to a 100Mbps/10Mbps device
Blinking Connected to a 100Mbps/10Mbps device and sending/receiving data.
Solid On Connected to a 100Mbps/10Mbps device
  • Cable port - Connects to the cable wall outlet
  • USB port - USB port is used to connect USB devices
  • POWER - Connects the modem to the power cord

To help prevent errors during installation, connect the coax cable to a cable outlet first, then connect the power cord to an electrical outlet.
     

MAC Address and Network Name (SSID)

Image of MAC Address

Click to enlarge.

  

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Initial installation requires changing the Network Name (SSID) and password. The Network Name (SSID) and password listed on the bottom of the device are only used to connect to the modem during the initial installation. Technicolor recommends using a single Network Name (SSID) for the CGA4332 because the modem automatically chooses the best network for each connected device. Ensure all WiFi-ready devices recognize the single Network Name (SSID).

When connecting to the Guest WiFi or Cox WiFi SSID for the first time, you may be required to review and accept the Acceptable Use Policy terms and conditions.

Troubleshooting

The lights indicate the current status of your WiFi modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
All BLINKING at 5X a second No bootable image available - boot fail
Ethernet LED N/A Ethernet is not enabled.
N/A Ethernet is enabled with AC power
Ethernet port LEDs Off The port is not connected.
Blinking at 1x a second Data is being transferred
Solid On The port is connected.
Blinking 5x a second Data is being transferred.
Ethernet port 2.5G Link Solid on Blue The port is connected.
Blinking Blue at 1x second Data is being transferred.
Internet LED Off There is no internet service.
Solid On Internet service is active.
Blinking at 1x second Internet Service is active via Internet Continuity (Cox CBRV2)
Blinking at 5x second No internet activity (has block sync)
Online LED / UP-DOWN Stream Solid On It is connected to the service provider’s network. Even when the internet is not active, the LED is on. Data traffic can be used.
Blinking 1x a second Trying to acquire upstream and downstream frequencies
Blinking 5x a second Firmware Download
Wi-Fi LED Solid On On and working
Blinking Data (2.4GHz or 5GHz) is active over the wireless connection.
Off The Wi-Fi access point is not enabled
Telephone LED N/A The MTA Voice interface is operational
N/A The MTA Voice interface is not operational
N/A AC power
Telephone Line LED Solid On The telephone line is registered successfully with the call manager
Blinking The telephone line has either gone off-hook or is in active call
Off The telephone line is not registered with the call manager
Blinking at 5x a second Port Error
WPS Off There is no WPS activity.
Blue Blinking at 1x a second WPS Process initialized (lasts for 2 minutes).
Battery LED White Solid On The device is ON with AC power, the battery installed, and a charge level of less than 20%
Amber Solid On The device is ON with battery power AND battery charge level than 20%
White Blinking at 5x second The device is ON with AC power, and the battery is not installed
Amber and White Blinking at 5x second The device is ON with AC power, and the battery needs a replacement
Amber Blinking at 1x second power, and charge level more than or equal to 20%
Back Panel
Ethernet port LEDs		 Green Solid On Left LED (Green) - Connected to an XGbps 2.5Gbps/1Gbps device
Green Blinking Left LED (Green) - Connected to an XGbps 2.5Gbps/1Gbps device and sending/receiving data
Green Off Left LED (Green) - Not connected to a Gigabit Ethernet device
Amber Solid On Right LED (Amber) - Connected to XGbps 1Gbps/100Mbps/10Mbps device
Amber Blinking Right LED (Amber) - Connected to a XGbps 1Gbps/100Mbps/10Mbps device and sending/receiving data
Amber Off Right LED (Amber) - Not connected to a Gigabit Ethernet device

The following buttons are located on the front panel of the modem.

  • Reset button - Press the Reset button to reset the box. Press the Reset button for approximately 12-13 seconds to restore to factory settings.
  • WPS button - The LED blinks when the WPS button is pressed. It will blink for 2 minutes or until the wireless client Wi-Fi is connected to the gateway, whichever is earlier. The LED turns solid white for two minutes, then turns off.

Manufacturer Resources

For more detailed information on the Technicolor CGA4332, refer to the User Guide (PDF).

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