VoiceManager and IP Centrex Feature Access Codes

Calls without Caller ID are rejected.

Does not apply to calls from within the group.

• Anonymous Call Activation is turned off.
• Callers without available caller identification will be able to get through to your phone.

• Call Forwarding Always is turned off.
• Calls are directed to primary phone unless Call Forwarding Busy, Call Forwarding No Answer, Call Management, or Do Not Disturb is enabled.

• Allows users to determine if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
• Users hear the forwarding destination.

• Call Forwarding Busy is turned off.
• Calls are sent to primary phone unless Call Forwarding, Call Forwarding No Answer, or Do Not Disturb is enabled.

• Allows users to determine if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
• Users hear the forwarding destination

Calls are sent to Voice Mail when there is no answer.

Call Forwarding No answer To Voice Mail is turned off.

Calls are sent to an alternate phone when primary phone is inaccessible.

Call Forwarding Not Reachable is turned off.

• Informs users if Call Forwarding No Answer is activated or deactivated for a number that is forwarded when there is no answer.
• Users hear the forwarding destination

• Calls are sent to an alternate phone based on selected criteria.
• Must be configured with a default forwarding number.

• Call Forwarding Selective Activation is turned off.
• Users cannot redirect calls to a different number.

Allows members of a Call Park Group to park a call so that any member of the group can retrieve it.

Allows members of a Call Park Group to retrieve calls put on hold by any member of the Call Park Group.

Allows members within Call Pickup groups to answer phones for others within the group by entering the feature access code followed by the extension.

• Pauses the recording of a call.
• This option is not available in the Always Recording mode

• Resumes call recording after it has been paused.
• This option is not available in the Always Recording mode.

• Allows users to start recording a current call or the next outgoing call.
• The Call Recording service must be set to one of the following.
  • On Demand- The call is recorded from beginning to end.
  • On Demand with User Initiated Start mode- The call is recorded the moment the request is made, and the recording can be stopped at any time.

• Stops recording a call.
• The Call Recording service must be set to On Demand with User Initiated Start mode.

Allows user from a shared location to retrieve an existing active call from another shared location.

Allows users to return a call to the phone number of the last call received if the call type is part of the users Outgoing Call Plan.

Allows users to delete the last incoming number for the Call Return feature.

Informs users if Call Waiting is activated or deactivated.

Allows users to turn on Call Waiting for all calls placed.

Allows users to turn off Call Waiting for all calls placed.

Informs users if Calling Line ID Delivery Blocking is activated or Deactivated.

Blocks the display of the user's calling line ID on a per-call basis.

• Calling Line ID Delivery Blocking Persistent is turned off.
• Users can display their calling line ID for all calls.

Allows users to override the Calling Line ID Delivery Blocking Persistent setting on a per-call basis.

Allows users to dial the assigned code to clear the audible / visual message waiting indicator on their phone.

Traces the last call received.

Transfers a held called directly to a voice mailbox

Allows users to dial a feature access code followed by an extension to answer a call directed to a user with that extension.

Allows users to connect to a call that has already been answered by dialing a feature access code followed by the extension.

Allows users to prevent transferred calls from being redirected.

Allows users to set their phone status as 'unavailable' so that their it does not ring, and all calls go directly into 'busy' status for call handling.

• Do Not Disturb is turned off.
• Status is changed to 'Available.'

Allows call center agents to escalate calls to their supervisor.

Allows users to place the current call on hold by flashing the switch hook on and dialing the feature access code.

Allows users to park calls on first available line of the Call Park group.

• Allows users members of the Hunt Group to temporarily make the Hunt group status to busy for all incoming calls.
• If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.

• The busy status is turned off for incoming calls.
• If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.

• Informs members if Hunt Group Busy is activated or deactivated.
• If the user is a member of more than one Hunt Group, then they must enter the Hunt Group ID.

Allows a call center supervisor to listen in on calls handled by agents.

Allows users to redial the last number called by dialing a feature access code if is in their Outgoing Calling Plan.

• Allows users to enable alternate phone devices from which they can answer and make calls.
• Must dial the Location Control Activation FAC from the location being activated.

• Location Control is turned off.
• Must dial the Location Control Deactivation FAC from the location being deactivated.

Anchors the mobile device from which the FAC is dialed.

• Anchors the current call made from the mobile device used to dial the FAC.
• Allows the user to use their personal phone for business calls.

• Mobility Call Anchoring is turned off for all calls.
• Calls are processed in the mobile network.

• Mobility Call Anchoring is turned off for current calls.
• Current calls are processes in the mobile network.

Sets the calling line ID phone number of the mobile device that the FAC is dialed from to the device's phone number.

Sets the user's calling ID phone number of the mobile device that the FAC is dialed from to the device's phone number for the current call.

• Mobility Calling Line ID is turned off for all calls.
• Sets the user's calling ID phone number of the mobile device that the FAC is dialed from to the calling line ID of the user's main line.

• Mobility Calling Line ID is turned off for current calls.
• Sets the calling line ID phone number of the mobile device from which the FAC is dialed to the calling line ID Of the user's main line.

• Allows a route point or a Premium call center supervisor to monitor the next incoming call.
• Supervisors must have the Directed Call Pickup with Barge-in and Call Center Monitoring services assigned.

Music On Hold is turned off during the current call.

Allows users to set the number of rings callers hear before a no-answer treatment is applied to the call.

Allows users to provide an account code prior to and during current calls.

Allows user-to-user intercom service across the group.

Informs the user if Selective Call rejection is activated or deactivated.

Allows users to program up to 100 two-digit speed codes to use when placing calls to frequently used numbers.

Allows users to program up to eight one-digit speed codes to use when placing calls to frequently used numbers.

Allows users to be connected to their Voice Mail Retrieval Menu. The mailbox access is based Upon Caller ID.

Allows users to be connected to their Voice Mail Retrieval Menu. The mailbox access is based on Originating number.

Allows user access to the interactive voice response system from any phone where they can manage their services and voice mailbox or change the Passcode.