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ACP Important Program Changes
Affordable Connectivity Program
Requalify to keep your monthly discount
ACP ends, Cox keeps you connected
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 1/29/24.
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 12/31/23.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
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Let's update your services together
There's only one step to update your services - chat with us. A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.
Live chat available: Monday - Friday, 9 am - 9 pm ET and Saturday - Sunday, 11am - 8 pm ET
Our commitment to low-cost internet
Cox remains committed to providing customers with affordable internet and connectivity options. Chat with a dedicated team member to discuss your options with the expected loss of the ACP subsidy in May and update your plan to create a package that has everything you need.
Live chat available: Monday - Friday, 9 am - 9 pm ET and Saturday - Sunday, 11 am - 8 pm ET
Internet plans
Find the best value to stay connected
Cox remains committed to providing customers with affordable internet and connectivity options. We offer ways to manage your bill with the loss of the ACP Subsidy, check out your options below:
Internet plans
Get the speed you need
Having the right Internet plan is an important part of keeping up with everyone and everything you love. Check out your options below.
Affordable internet for all
Our affordable plans are great for households on a tight budget looking for reliable internet.
What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) was a U.S. government program that helped over 23 million low-income households with discounts for internet service and equipment costs.
Eligible households enrolled in ACP received up to $30 (or $75 on Tribal lands) off their monthly internet service and equipment.
As of February 8, 2024 no new enrollments were accepted in the Affordable Connectivity Program. May 2024 was the final month of the subsidy.
Affordable Connectivity Program FAQs
Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.
I am hearing ACP ended. Is this true?
Unfortunately, Congress did not approve additional funding for this program, which had over 23 million households participating. Cox is actively advocating to Congress for continued support.
May 2024 was the last month of the ACP subsidy, with a partial subsidy amount of $14 (instead of $30). Those on Tribal lands received $35 (instead of $75). Beginning in June, customers will no longer see the ACP subsidy reflected on their bill.
Cox remains committed to providing customers with affordable internet and connectivity options. We will continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. We also have great offers on Cox Mobile that when combined with Cox Internet can lead to significant savings on customers' overall telecommunications services.
If you were enrolled in ACP through Cox, we will work with you to find the right solutions for your household.
When will I lose my ACP discount?
May 2024 was the last month of the ACP subsidy, with a partial subsidy amount of $14 (instead of $30). Those on Tribal lands received $35 (instead of $75). June 2024 will be the first month without any ACP subsidy. We understand this is difficult news. If you were enrolled in ACP through Cox, we will work with you to find the right solutions for your household.
Do you have Low-Cost Internet Options?
We remain committed to providing customers with affordable internet and connectivity options. We’ll continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. Learn more about our low-cost options here. You may also be able to save money on your overall household telecommunications services by signing up for Cox Mobile with plans starting at just $15/mo! Find out more here.
Does Cox participate in the Federal Lifeline Program?
Cox participates in Lifeline for telephone in California, Louisiana and Oklahoma. Cox participates in Lifeline for phone and broadband in select rural areas. Visit cox.com/lifeline to learn more.
What if I have more questions?
If you have other questions about the program, we'd be happy to help. Please contact us for more information.
The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. The FCC has announced that April 2024 will be the last month of full Program discounts. No new Program enrollments will be processed after February 7, 2024, 11:59 PM EST and all required documentation must be received prior to that time. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle and last discount will be applied to the bill for April). Program and discount are subject to change. Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) is enrolled in Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time, however, you will be unable to transfer your benefit back to Cox after February 7, 2024 11:59 EST. Program discounts may be applied to any generally available internet tier. You remain responsible for monthly payment to Cox. After Program discounts end in April 2024, you transfer your benefit to another provider, or you are de-enrolled from the Program, Cox’s regular terms and rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.
†Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
No annual contract means no minimum term period requirement and no early termination fees.