Affordable internet program

For more than a decade, Cox has championed digital equity for qualifying low-income households through the following programs and initiatives: 

Connect2Compete is reduced-cost, reliable, fiber-powered internet priced at $9.95 per month for families with

children K-12. To qualify you must have BOTH:

• One child (or more) in grades K-12 

AND

• Be enrolled in a qualifying government assistance program such as: 
  • National School Lunch Program (NSLP) 
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal public housing assistance 

ConnectAssist is reduced-cost, reliable, fiber-powered internet priced at $30 per month for individuals who need support. To qualify you must EITHER:

• Meet current Federal Household Income Guidelines.

OR

• Be enrolled in a government assistance program such as:
  • Medicaid
  • Federal Pell Grant
  • Supplemental Nutrition Assistance Program (SNAP)
  • Federal publish housing assistance
  • Select Tribal programs

For a complete list of qualifying government programs, visit cox.com/digitalequity.

Additionally, you must live in an area where Cox Internet Service is available. To check if your address is eligible for service click here.

Yes, you may need to provide documentation to prove eligibility. 

When applying for Connect2Compete, you may be asked to provide proof of your child's school enrollment and participation in a Government Assistance Program in order to qualify for the offer.

Just scan or take a photo of the documents with your cell phone and upload at the end of the application process.  See below for a list of acceptable documentation.

1. Proof of School Enrollment (one or more of the following documents):

• Proof of your child's school attendance such as a report card or a letter from the school showing your child’s enrollment for current school year on school letterhead.
• The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP)  for current school year (This can serve as proof of school enrollment and Government Assistance Program participation)
• Proof of enrollment in Head Start
• Proof of homeschooling authorized by the school, school district or the state
• Individualized education programs (IEPs)
• 504 Plan
   

AND

2. Proof of Enrollment in Government Assistance Programs (one or more of the following documents):

• The most recent letter from your child’s school or district confirming your child is receiving Free or Reduced Lunch through the National School Lunch Program (NSLP) or a Letter from a school official on school letterhead for current school year (This can serve as proof of school enrollment and Government Assistance Program participation)
  
• Proof of residency in Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
  
• Proof of enrollment in Supplemental Nutrition Assistance Program (SNAP)
• Proof of enrollment in Low Income Home Energy Assistance Program (LIHEAP)
• Proof of enrollment in Women, Infants and Children Program (WIC)
• Proof of enrollment in Temporary Assistance for Needy Families (TANF)

To prevent delays in processing your application, please ensure the combination of the submitted documents show the following information clearly:

• Your full name (as Parent/Guardian)
• Your full address matching your service address
• Your child's name
• Your child's school name

When applying for ConnectAssist, you may be asked to provide proof of participation in a government assistance program.

Just scan or take a photo of the documents with your cell phone and upload at the end of the application process.  See below for a list of acceptable proof of Enrollment in Government Assistance Programs:

• Proof of enrollment in Medicaid (including expiration date)
• Proof of residency in Public Housing (including Section 8, Multi-family units, and Public Housing Authorities)
• Proof of enrollment in Supplemental Nutrition Assistance Program (SNAP)
• Proof of enrollment in Low Income Home Energy Assistance Program (LIHEAP)
• Proof of enrollment in Women, Infants and Children Program (WIC)
• Proof of enrollment in Temporary Assistance for Needy Families (TANF)

There are no annual contracts, or installation fees for the program. Families can stay enrolled in the program for as long as they qualify. The Cox Connect2Compete and ConnectAssist programs include:

• Free wifi modem rental
  
• Access to 4M Cox Hotspots nationwide
• Access to the Cox Digital Academy, which provides basic computer literacy training and educational resources for students.

Eligible families can start the application process by visiting cox.com/digitalequity

Cox Connect2Compete and ConnectAssist provide home internet service with download speeds of at least 100 Mbps and upload speeds of 3 Mbps.

Please allow 5-10 days to receive your self-installation kit. If you choose professional installation, our team will schedule a technician to set up service in your home.

Yes. Because there is no annual contract, a customer can disconnect from Connect2Compete or ConnectAssist service at any time without paying early termination fees.

Cox is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to help you access the resources you need to be safe and connected. 

Yes, we’re committed to working with customers to ensure they stay connected.  Payment plans are available for qualified customers who wish to spread past due balances over several months.

Our dedicated agents will be happy to assist you. If you have additional questions about your eligibility or need help completing the online application, call us at 1-844-627-5516.

Eligible families can apply online by visiting cox.com/digitalequity.

Yes, families with Cox video, telephone, or homelife may also be eligible for Connect2Compete or Connect Assist if they meet the eligibility requirements.

Visit the Digital Academy  for educational games, tools for online safety and more.

Schools can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for school administration and faculty to be aware of the program and process for application. We also encourage the distribution of Cox Affordable Internet flyers which can be downloaded from our Partner toolkit.

No. Cox Connect2Compete and ConnectAssist are not school programs. An endorsement or sponsorship is not required, and your school is not responsible for families’ Cox Connect2Compete or ConnectAssist accounts.

Visit the Digital Academy  for educational games, tools for online safety and more.

Organizations that aim to improve digital equity for low income or underserved communities can share Cox high-speed, reliable and fiber-powered internet as a solution for accessing quality education, healthcare, workforce development, social and civil engagement and more.

• Become an Awareness Partner.  Community organizations can share information about Cox’s affordable internet programs. Visit cox.com/partnerportal for collateral to support your efforts to raise awareness. 

• Become a Digital Navigator Partner.  Community organizations can host sign-up events by providing computers and assistance for families to apply online. Families will benefit from facilitated registration through a trusted source, so it’s important for all of your organization’s members to be aware of these programs and process for application. Visit our Digital Toolkit to download easy-to-use flyer templates and more. 

• Become a Sponsor Partner.  Community organizations may provide a subsidy to a group of individuals to help reduce the cost of internet service or completely cover the cost of internet service.  Learn more about the Cox Access Partner Program. 

No. An endorsement or sponsorship is not required, and your organization is not responsible for the families’ internet service accounts.

Visit our partner portal at www.cox.com/partnerportal to download easy-to-use flyer templates to spread the word about Connect2Compete or go to the Digital Academy for educational games, tools for online safety and more.