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Cox Mobile FAQs

Cox Mobile currently offers cell phones from Apple, Samsung, Google, TCL, and Motorola.

The price of the phone will be the same with buying outright or by making payments. Our device payment plans are offered with *0% APR so you can spread the total price over 24-months. 

 

Yes! Cox Mobile offers unbeatable 5G reliability where available.

We offer an assortment of phones at various prices. With multiple options, we are confident that there's a plan and phone to fit your budget. 

Yes, adding Cox Mobile to your existing Cox services can result in additional discounts and savings, depending on your plan.  

Yes! New devices that have been announced may be pre-ordered before they are made available for sale to the public.

Your pre-ordered device is estimated to arrive on the day it is generally made available for sale. You will receive tracking information via email once your payment is successful and your order processes.

All online pre-orders will be shipped directly to your service address. If you need assistance with setup and activation, you may contact a Cox Customer Care Representative or visit your local Cox store.

We collect and validate your payment information when you place your pre-order, but your card will not be charged until your new device is ready to ship.

Yes, you may apply for a device payment plan to pay for your pre-ordered device. It will be begin once your device is ready to ship. Payment plans are provided by Citizens Pay®. See Citizens Pay® Line of Credit Agreement for full terms and conditions.

Trade-In is now available for pre-order devices in retail stores, call centers, and online.

Yes, you may pre-order the new device for an existing Mobile line! Once you receive your new device, you can transfer your SIM to the new device to seamlessly transfer your service.

You may pre-order one (1) new device for each line on your account, up to 3 lines.

If you received notification that your payment method failed, please call us at 888-345-8272 within 7 days to change your payment method.

You will need a Return Merchandise Authorization (RMA) label to submit any returns. To get this label, contact a Cox agent at a store, by phone, or go online. Do not attempt to return a Cox Mobile device until you have received an RMA.

◊Cox post-paid internet, enrollment in paperless billing and Cox Easy Pay required. Offer ends October 31, 2024. Well-qualified customers only. Requires activation and purchase on a new Cox Mobile line of any iPhone 16 model on a 0% APR 24-month Citizen’s Pay Line of Credit Agreement (“Device Agreement”).  Credit totaling 50% of the cost of the device purchased applied monthly to your account over 24 months so long as Device Agreement is in effect. Final credit sent via check approximately 30 days after Device Agreement ends. Bill credits start within 3 bills. If line is canceled, voluntarily or involuntarily, or financed device is removed from Cox Mobile line, credits stop and customer is responsible for full monthly payments for remainder of Device Agreement. Offer not valid for purchases or Device Agreements made before March 29, 2024. May not be combined with other device offers. Taxes, fees, other charges, and additional restrictions apply. Learn more at cox.com/mobile.

Apple Intelligence will be available in beta on all iPhone 16 models, iPhone 15 Pro, and iPhone 15 Pro Max, with Siri and device language set to U.S. English, as an iOS 18 update in fall 2024. Some features and additional languages will be coming over the course of the next year.

 

Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.

 

*With approval of Citizens Pay Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Down payment may be required to receive financing and may impact periodic payment amount. Down payment requirements and amounts will be displayed after pre-qualification and prior to completing financing application. Cox may offer discounts for certain devices from time to time on qualifying 0% APR offers, subject to other terms. If applicable, discounts from Cox may appear on a future statement and will be applied to the principal balance as directed by Cox. Cox is solely responsible for discounts where applicable. Prices vary by wireless device. Price quoted is price for lowest priced model. Changes to model configuration could increase price. Taxes, shipping, other charges and fees are extra, cannot be financed and must be paid in full at time of purchase. See Citizens Pay Line of Credit Agreement at https://www.citizensbank.com/disclosures/Cox.aspx for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.

 

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

 

For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.

 

For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

All displayed prices exclude applicable taxes and fees, which will be calculated at checkout and may change over time.