# Welcome to Cox! ## Let's get your services up and running Your Cox User ID and password are key to managing your service with ease—set up EasyPay, track data, and secure your account in just a few clicks. You're part of a community that values simplicity, and we'll send tips your way to keep things running smoothly. [Get the Cox App](https://www.cox.com/coxapp/open) ## Start here ### Step 1 **Download the Cox App:** A convenient, digital solution for managing your account, services, and profile—right from your mobile device. ### Step 2 Set up [EasyPay](https://www.cox.com/coxapp/billing/easypay) for fast, secure payments each month. It's the easiest way to stay current without lifting a finger. ### Step 3 You can also check your connection and troubleshoot service issues with [SmartHelp](https://www.cox.com/coxapp/smarthelp). Just tap 'Get Help' in the app for instant support 24/7. You can also manage your account on Cox.com through My Account [My Account sign in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fmyprofile%2Fhome.html) ## Learn more about Cox services and products The Learn Center is your go-to resource for tips, tricks, and how-to articles to learn more about Cox's products and services for internet, Cox Mobile, TV, smart home and home phone. [Visit the Learn Center](https://www.cox.com/residential/learn.html) or choose from the options below. - **[Internet features](https://www.cox.com/residential/internet/learn.html)** - Learn about Cox Internet features and capabilities. - **[TV features](https://www.cox.com/residential/tv/learn.html)** - Learn about Cox TV features and capabilities. - **[Homelife features](https://www.cox.com/residential/homelife/learn.html)** - Learn about Cox Homelife smart home features. - **[Voice features](https://www.cox.com/residential/phone/learn.html)** - Learn about Cox Voice features and capabilities. - **[Mobile](https://www.cox.com/residential/mobile/learn.html)** - Learn about Cox Mobile features and capabilities. ## Download your service welcome kit Discover powerful features, handy tools and essential actions to tailor your service to your needs. - **Internet** - [English](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-internet-en.pdf) | [Spanish](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-internet-sp.pdf) - **Contour TV** - [English](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-contour2-en.pdf) | [Spanish](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-contour2-sp.pdf) - **Voice** - [English](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-voice-en.pdf) | [Spanish](https://www.cox.com/content/dam/cox/residential/support/shared/print_media/welcome-kit-voice-sp.pdf) ## Contact Us ### Reach out anytime ### Meet Oliver Oliver is your virtual assistant who's available 24/7 on Cox.com and the Cox App to quickly troubleshoot problems or connect you with our support team. [Learn more](https://www.cox.com/residential/learn/oliver.html) ### Support Get help with questions about billing, equipment, installation, outages and more. Visit our support page to see DIY support articles and helpful how-to videos. [Get support](https://www.cox.com/residential/support/home.html) ## Frequently Asked Questions ### What is my wifi password? [Follow these steps](https://www.cox.com/residential/support/finding-your-in-home-wifi-network-ssid-or-password.html) to identify your wifi password. If you have a Panoramic Wifi Gateway, you can also use the [Panoramic Wifi app](https://www.cox.com/residential/internet/learn/panoramic-wifi-app.html) to manage your Cox wifi network and change wifi settings. ### I'm having trouble signing in. What's my login information? Having trouble signing in? We understand how frustrating that can be. But worry not, we're here to guide you through it. [Follow these simple steps](https://www.cox.com/residential/support/trouble-signing-in-on-the-cox-website.html). ### How do I pay my bill? Go to billing on My Account, or go to the Billing section on the Cox app. [Go to billing](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fmybill%2Fhome.html). ### Where do I check my data usage? [View your data usage](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Finternettools%2Fdata-usage.html) in the Cox App or on [Cox.com](https://www.cox.com/residential/home.html). We will automatically notify you via text message and/or email when you pass certain thresholds of data usage during your cycle. ### Who do I contact if I need help with my service? Our [SmartHelp support tool](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fsmarthelp%2Fequipment.html) is always available to troubleshoot any issues you might have. You can also start a [chat with Oliver](https://www.cox.com/residential/contactus.html) at any time to get quick help. ### What is Panoramic Wifi? Is there an app I need? Learn more about the [Panoramic Wifi app](https://www.cox.com/content/cox/residential/corporate/pages/internet/learn/panoramic-wifi-app.html). ## Services and Policies - [Telecommunications Relay Services Notice](https://www.cox.com/aboutus/policies/annual-customer-notice.html) - [Use of Cox Voice During Power Outage](https://www.cox.com/aboutus/policies/phone-modem-battery-policy.html) - [Annual Video Customer Notice](https://www.cox.com/aboutus/policies/annual-customer-notice.html) - [Residential Privacy Notice](https://www.cox.com/aboutus/policies/annual-privacy-notice.html) ## Channel Lineup & Rate Cards - [Service agreement](https://www.cox.com/aboutus/policies/customer-service-agreement.html) - [Channel lineup](https://www.cox.com/residential/tv/channel-lineup.html) - [Rate Cards](https://www.cox.com/residential/product-and-pricing-guides/pricing.html)